Melody Ellison Email & Phone Number

Round Rock, Tx, Us

Round Rock, Tx, Us

Round Rock, Texas, United States

Managed the lifecycle and roadmap of OEM client and server product components, including CPUs, GPUs, and memory, supporting a $10B business. Collaborated with cross-functional teams and suppliers to ensure smooth transitions and align with end-of-life timelines. Developed business cases for commodity enhancements with customers, providing recommendations for future product innovations. Acted as a subject matter expert for technical sales and customization teams, and worked with suppliers to extend component lifecycles. Addressed EOL and supply challenges, managing over 300 support tickets annually, and won the Game Changer award for a successful server product transition.

Round Rock, Texas, United States

Managed custom programs delivering technical solutions for major OEM customers, including overseeing the launch and sustainment of the Microsoft Embedded OS on Dell client and server products. Led projects end-to-end, collaborating with teams to document SOWs, define scope, and manage schedules. Built strong relationships with engineers and stakeholders to prioritize projects. Oversaw the launch and sustainment of the global Embedded OS program, driving $280M in revenue through new product offerings. Streamlined reporting processes to improve accuracy and efficiency. Acted as program manager for the Embedded OS Core Team, optimizing strategies and reducing costs. Participated in Dell's ISG LEAD program and served as interim manager.

Round Rock, Tx

Managed global customer-specific programs, ensuring projects were delivered within scope, schedule, budget, and quality guidelines, contributing to $30M in annual revenue. Coordinated cross-functional teams, led training sessions, and acted as a liaison between customers, account teams, and field service personnel to resolve issues and drive improvements. Managed VP-level escalations and communications. Led process improvement initiatives, including optimizing customer requirement documentation and creating a new team to enhance issue resolution, resulting in higher customer satisfaction scores. Generated incremental revenue through new customer acquisition and increased brand awareness.

Round Rock, Tx

Managed multiple customer projects, collaborating with internal and external teams to optimize operations and improve service delivery. Worked with logistics and environmental partners to resolve issues related to pickups, deliveries, and processing. Developed sales training and documentation to enhance customer understanding of service options, and supported sales teams on customer calls. Responded to customer requests for reports and service dispatches. Monitored customer satisfaction surveys and implemented process improvements to enhance the overall customer experience. Also responded to customer requests for reports and service dispatches.

Round Rock, Tx

Oversaw invoicing and payments, tracked financial metrics, and delivered regular and on-demand reports to support process improvements and fulfill customer and sales requests. Invoiced vendors or environmental partners for fees, processed payments to customers, and reported outstanding fees to asset recovery project managers. Provided weekly metrics to management, including revenue, customer experience scores, and cycle time, while generating on-demand reports to assist with specific customer or sales needs.

Round Rock, Tx

Experienced in managing the end-to-end order fulfillment process, ensuring compliance with SLAs for major accounts and delivering regular updates to customers. Skilled in participating in strategic weekly reviews, enhancing online sales through global premier page updates, and forecasting revenue in collaboration with sales teams. Proven track record in implementing process improvements, including custom PO consolidation with external logistics providers. Adept at providing detailed metrics and reports to drive continuous process enhancements and support unique customer delivery needs.

Round Rock, Tx

Sales support team that handles customer orders by collecting all necessary information and documents to ensure accurate and timely order processing.