Melissa Lerner Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Audit the quality of customer service interactions with guests and partners• Measuring both successes and developmental areas, and provide feedback/coaching• Share accountability of the qualitative service development of new hires and experienced colleagues• Use appropriate coaching techniques matching individual needs• Identify opportunities to improve customer/partner experience and efficiency for self and team• Work together with Team Leader to meet goals and tasks • Actively participate in Learning & Quality meetings- Make Quality presentation for CS teams

Toronto Y Alrededores, Canadá

• Interacting with guests and partners to resolve issues via phone and email.• Ensuring a high level of customer service and a positive guest experience.

Toronto, Canada Area

Toronto, Canada Area

• Business insight analysis and staff management.• Led the sales floor (team of 12 associates) in the role of the Customer Sales Lead (CSL). • Provide feedback and coaching to associates in real time, to create a sense of empowerment.• Creating emotionally engaging customer experiences, consistent with the brand vision. • Responsible for opening and closing store tasks; including cash registers, daily business insight and allocating tasks for individual associates.• Onboarding and training of new hires.

Buenos Aires, Argentina

• Promoted the highest level of customer service by seeing each customer as an individual whose needs must be met• Actively marketed promotional offers increasing sales of products• Promoted the highest level of customer service in wholesale• Selling women cloth and giving customer care trough e-commerce

Caracas, Venezuela

• Preparation and monitoring of marketing plans. Management of corporate media and social networks• Public relationships in corporate events• Management and monitoring of suppliers of arts and printing• Create and track internal corporate plans

Margarita Island, Venezuela

• Supervised product catalog design, production and printing (created monthly)• Proven ability to successfully manage a dynamic product rotation technique to expose customers to new products inside a store• Increased sales conducting advertising impacts from sponsors inside the retail stores

Caracas, Venezuela

• Creation of this company (dedicated mainly to photography, graphic design and webpage development)• Established excellent relations with customers resulting in repeat business and increased sales• Photographic guidelines organization

Bachelor’S Degree, Journalism, Major In Corporate Communications

Culinary Arts/Chef Training