Michelle Melo Email & Phone Number

Cambridge, Ma

Quincy, Ma

Developing Functional, Deployment, and Test Specifications for a major system upgrade.

Cambridge, Ma

• Analyzed and documented business operations processes to identify gaps and facilitate process improvements.• Developed User Acceptance Test cases to prepare for a database upgrade.

Milford, Ma

Developed and edited documents for chromatography and mass spectrometry products.

Telecommuted

• Managed a team of nine editors responsible for editing technical documentation.• Worked closely with the Chinese-to-English Translators and the Customer Advocate Team to ensure all internal and end-user documentation met North American English standards.• Edited white papers, technical manuals, articles, and internal communications

Greater Boston Area

• In an agile environment, planned and implemented the roll out of a new Web Content, Management, Authoring, and Delivery platform (Percussion).• Provided classroom and one-to-one training to new users.• Analyzed web pages and advised how to restructure sites for best usability.

Billerica, Ma

Technical Writer: • Developed release notes, installation guides, reference and conceptual manuals, on-line help, internal and other miscellaneous documents.• Collaborated with subject matter experts, researched functional and technical specifications and product test cases.• Adhered to Corporate Documentation Standards.• Published in hard copy, pdf, html, and xml format.Content Management:• Utilized Single Source documentation process.• Organized and maintained documentation storage.Vendor Management• Analyzed scope of project.• Provided guidance to contractors on Corporate Documentation Standards and processes.• Coordinated product delivery.Technologies: • Unified Communications.• Voice over IP.• 3G Global System Mobile Communication.• Network Management. Compliance:• Corporate Standards: Determined and implemented corporate documentation standards.• ISO requirements: Ensured documentation process met ISO requirements.Customer Satisfaction:• Tracked and managed defect density metrics.• Improved turn-around time for service impacting defects.• Improved global customer satisfaction (CSAT) rating.

Billerica, Ma

• Created release notes using comments and notes from engineers. • Reworked Original Equipment Manufacture (OEM) documentation to reflect Bay Networks' customization of the product, fit the documents into current company templates, and converted the documents to PDF format.• Customized graphics.

Westford, Ma

• Collaborated with senior management team to define documentation strategy. • Developed documentation suite.• Collaborated with technical leads and team members to collect content and screen shots.• Technology: Data integration.

Framingham, Ma

• Documented and performed quantification assays.• Developed Standard Operating Procedure documents for Good Manufacturing Production certification.

Bedford, Ma

• Developed Standard Operating Procedure documents for immunizing and bleeding procedures.• Developed a manual describing immunization methodology.• Performed and documented the procedure that measures plasminogen activator activity.• Complied with GMP requirements.

Bachelor Of Science, Biology

Masters Certificate, Software Technical Writing

Certificate, Java Programming

Certificate, Cobol

Bachelor Of Science (Bs), Biology, General