Melonie Robinson Email & Phone Number

Remote

New People Business Partner at LOVBOne League. For Youth. For Pro. For Life.

My role as Senior Product Manager is to implement the eLearning Product Roadmap and deliver training solutions that meet our customers' needs. I collaborate with the Content team to build engaging training courses that solve compliance training requirements. • Facilitated monthly product release and sales enablement training to 100+ employees across sales, marketing, client services, and implementation teams, driving the adoption of new course features and functionality and presenting value propositions. • Led the deployment and integration of an online course inventory tool by streamlining course assets into one place by inputting 570+ data points to make it easy for the team to access course information. • Created sales notes and outlines for all new courses and maintained product resources for 90+ courses to enable teams' ability to answer customer questions and sell courses. • Managed annual course audit process for 100+ courses, watched courses, assessed transcripts, analyzed usage data, monitored legal compliance, reviewed learner feedback, and facilitated updates to improve product and ensure compliance. • Designed learner surveys for all courses, monthly tracked metrics and analyzed feedback for 90+ courses, and used feedback to offer product improvements and drive roadmap strategy. • Monthly analyze 160+ LMS learner course assignment records and create reports that offered insights for strategic decisions about course roadmap decisions and product updates.• Lead responder to all customer, prospect, and learner questions about course content and responsible for escalating course issues for correction.

Manhattan Beach, California, United States

As the first Product Manager hired at Traliant, I drove the vision, strategy, and execution of the product roadmap and worked with cross-functional teams, over 3000 customers, and partners to deliver exceptional training solutions that met compliance training needs and requirements. • Drove product discovery through market and user research, capturing product requirements, and collaborated with instructional designers to create engaging eLearning courses.• Crafted impactful sales enablement tools and conducted product release training sessions to transfer product knowledge, driving the adoption of new course features and functionality.• Established a new course analysis process, incorporating a rating system to document time/effort, and potential revenue, and facilitate decisions regarding the roadmap.• Designed survey metrics by adding Net Promotor Score and Learner Effectiveness questions in Survey Monkey and used responses to inform the product roadmap strategy and drive product improvements. • Created a Product Resource Wiki page in Teams and developed a dynamic Frequently Asked Questions (FAQ) document with customer-facing responses, assisting sales and customer success teams in handling RFPs and customer inquiries.• Watched all courses before their launch, validating product updates, auditing for errors, and escalating issues for resolution to ensure that courses were released, meeting all requirements.• Served as go-to product expert working across diverse departments—content, sales, marketing, and client services—facilitating seamless knowledge transfer and fostering an environment conducive to top-tier training content creation.• Key competencies: Market Analysis, Product Strategy, Project Management, Collaboration, Data-Driven Decision-Making, Technical Acumen, User-Centric Focus, Problem-Solving, Communication, Quality Assurance, Adaptability, Leadership, Innovation, and Regulatory Awareness

St Louis, Missouri, United States

Monitored regulations and ensured compliance with employment laws by recommending and driving improvements across 1000+ cafes. Oversaw various compliance programs, documented, retained, and reported compliance findings, while also serving as a coach and consultant on issues. Managed revisions, communications, and updates to retail HR policies and employee handbook. Developed, provided, and maintained processes and compliance training.· Saved $100K annually in CA meal break fines through creating weekly penalty reports, hosting result calls with managers, coaching best practices, and implementing a penalty payment process.· Resolved 12K I-9 and employee onboarding errors within 3 months, conducted training, created an onboarding checklist, implemented error reporting, and set a 3-day deadline.· Directed E-Verify compliance for 276 cafes, developed and delivered training for 300+ managers, resolving 800+ errors yearly, and securing valid work authorizations for employees.· Monitored new labor laws impacting restaurants for 50+ states and published monthly compliance focused newsletter· Managed labor poster vendor relationship to ensure compliance with federal and state changes, annually ordered 1500+ posters for new cafes and to meet legal changes.· Developed HR/people audit, conducted annual visits to 50+ cafes, coached managers on law and policy and built action plans to drive better results.· Designed and delivered training sessions for new policies and compliance topics, including annual training for 100+ managers on mandatory Sexual Harassment prevention in California. · Managed the ethics hotline, assigning employee relations cases to field HRMs with deadlines, and monthly monitoring and reporting on case status for efficient tracking and resolution.· Efficiently integrated sexual harassment training for 4K+ employees across 58 cafes in less than 4 months through vendor selection, course customization, testing, and seamless content integration.

St Louis, Missouri, United States

• Oversaw the administration of the annual Employee Engagement survey. Created surveys and handled the rollout process. Drafted communications, set deadlines, and provided progress updates. Audited and analyzed survey data, prepared summary reports, and presented survey insights to leadership. • Planned, organized, and supported culture-related projects within HR aimed at enhancing employee communications, engagement, and retention like establishing a centralized employee communication board in every cafe and implementing an employee idea improvement program named 'Make it Better' (MIB). • Provided administrative support to HR Projects including, tracking program success metrics and costs, drafting articles for employee newsletter and mailing rollout materials and rewards, and recording minutes during board meetings.• Served as custodian of records, stored, and retrieved termination files, and responded to Legal document requests and subpoenas. • Created, updated, and maintained organizational Visio charts to assist with people planning. • Managed relocation and recruiting spreadsheet, entered invoices, and balanced against period ledgers.• Drafted, designed, and administered employee surveys to support HR events and projects and produced and delivered survey analytics. • Assisted with the planning and execution of special HR events including company picnics, the Susan G. Komen Race, Holiday Celebrations, Employee Appreciation Day, and employee orientation.

St Louis, Missouri, United States

• Managed 401(k) Savings Plan and Employee stock purchase program (ESPP).• Conducted open enrollments and addressed employee questions.• Managed 401(k) withdrawals, loans, and rollovers and facilitated deferral percentage changes, verified eligibility, and contributed to 401(k) audit and discrimination testing.• Audited and approved quarterly ESPP purchases, created contribution upload files, and entered deductions into Ceridian.• Provided administrative support to incentive goal process by generating forms and managing final payout communications.• Administered annual support center increase process.• Generated and maintained compensation and employment agreements. • Processed and administered quarterly and monthly bonus plans.• Participated in published salary surveys.• Pulled geographic market prices on job positions for recruiters.• Assisted with the planning and execution of special events such as benefits enrollment, employee recognition events, and holiday parties.• Various clerical duties including mail merging, scanning, mailing, faxing, filing, and mailings.

Mastercard International, Winghaven, Mo

· Sourced, interviewed, assessed and placed employees in long term temporary administrative and bilingual customer service positions onsite at MasterCard. · Built strong relationships and collaborated with hiring managers to establish staffing needs and create recruiting strategies. · Conducted employee onboarding, managed employee relations, counseled employees, and administered recognition programs to retain, engage and improve employee performance. · Handled employee relations, workers compensations, unemployment and FMLA requests.· Updated internal applicant tracking system and database ensuring accurate and current data.· Tracked headcount, maintained spreadsheets, managed employment records, and created weekly reports for upper management.· Performed various administrative tasks, including photocopying, mail sorting, office supplies procurement, drafting correspondence, employment verifications, and file organization.

Greater St. Louis Area

• Recruited, interviewed and placed candidates on administrative and industrial assignments with client companies.• Coached, counseled, rewarded, resolved customer complaints and monitored the performance of employees on assignments.• Increased sales and employee retention by accurately matching client needs with employee skills and abilities.• Conducted outside sales calls to customers to ensure quality service, retain, and expand business.• Processed unemployment claims, employment verification forms, and handled worker’s compensation.• Opened office, ordered all office supplies and created specialized reports weekly for customers.