Melissa Ramirez Email & Phone Number

Costa Rica

The Delivery Partner Executive ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, support teams and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. A DPE build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The DPE manages contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance.

Costa Rica

Worked mostly as Local Project Manager for Raleigh Data Center which helps the Global Project Managers to complete the ongoing infrastructure projects located on this Data Center.The projects implemented during this role were mostly installation of new hardware equipment, decommission of old or unused equipment, transfers of hardware devices needed on other US locations or needed to be sent internationally, collaborate with steady state team to engage local team to fix hardware issues presented on any local device.As Local Project Manager the main responsibilities for the role were:- Getting quotes from the vendors for the devices needed to be acquired as part of the scope based on the technical documentation provided by the architects and Global PM.- Get quotes validation and budget approval to place the orders and track the delivery of the orders to the DC.- Worked closely with the DC space planners for the accommodation or decommission of the devices and worked with the DC implementation vendor to get the labor and material quotes to implement the project.- Created the change record and work with change management team to have a valid change record to cover project implementation and informed the vendor, global PM and stakeholders about the change record details related to the project implementation.- Engage local support team in case any technical issue arises that needed a fix on the hardware, software or logical configuration on the devices.- Sets up and managed support functions covering planning, tracking, reporting and internal communication and coordinated project activities and resolving cross-functional issues at project level (Schedule conflicts, resource conflicts).- Managed standards, tools and procedures for use on the project, including Issue, Risk, Change, Communication and Escalation Management.- Provided status reports and maintaining constant communication with Global PM and PMO team to ensure the project meets business needs.

Costa Rica

From September 2013 to February 2016, worked at IBM as Project Manager for Managed Application Serviced Cloud team for Coca Cola Customer.Have worked mostly on SAP projects for Coca Cola Client, executing SPS and EHP Upgrades, System Copies from Production to Non Production environments for ECC, BW, HR, PI, CRM, SRM, SCM products.The responsibilities for the role were:- Developing, maintaining and control a detailed project plan based on the scope or SOW provided by Coca Cola Account.- Managed and monitored project deliverables in line with the project plan, project progress and performance.- Sets up and managed support functions covering planning, tracking, reporting, and internal communication.- Coordinated project activities and resources by building, managing and leading the project team.- Established and managed standards, tools and procedures for use on the project, including Issue, Risk, Change and Communication Management.- Reviewed project activities for compliance with procedures and standards of IBM and Coca Cola Account.- Recorded and managed project risks and issues and escalating where necessary following the escalation procedure.- Resolved cross-functional issues at project level (Schedule conflicts, resource conflicts).- Providing status reports as necessary and working closely with stakeholders to ensure the project meets business needs.- Weekly communication meetings with Internal PMO Team for R, Y, G project status.

Costa Rica

-Provides Project Management Services to HP Enterprise Services client Bank of America.-Managing network, transition, transformation and IT hosting/infrastructure implementation projects-Sets up and manages support functions covering planning, tracking, reporting, and internal communication.-Produces consolidated reports including milestone summary,- Establishes standards, tools and procedures for use on the project, including Issue, Risk, Change and Information Management.- Reviews project activities for compliance with procedures and standards of Bank of America and HP.- Building, Managing, and leading the project team.-Coordinate project activities and resources- Detailed project planning and control- Developing and maintaining a detailed project plan based on the scope provided by Bank of America.- Managing project deliverables in line with the project plan.- Recording and managing project issues and escalating where necessary to the different Program managers on the Bank of America account.- Resolving cross-functional issues at project level (Schedule conflicts, resource conflicts).- Monitoring project progress and performance, using Microsoft Project to schedule the resources and timelines of the project.- Providing status reports to the project sponsor on a biweekly basis.- Working closely with users to ensure the project meets business needs.- Weekly communication meetings with Team- Review weekly progress reports of Team

Costa Rica

As Project Front Office, have been mostly responsible for helping for smooth Project Execution, detailed low and high level designs, technical documentation, to explain the process/standards for requesting the end to end setups, participate in Project meetings, provide coordination across technologies/teams (expedite tickets, coordinate testing, Ongoing Application Support negotiation), conduct Release and Change management processes, or provide summary status reporting. Have worked with OM/STX SAP modules, SAP PI technology and its processes.

Costa Rica

- EAI ACS Specialist (P&G Account SAP PI Support) working on ticket handling for SAP PI technology.-Second level technical support on SAP PI Infrastructure technology, revision and problem solving of communication channels errors on applications, revision, monitoring and problem solving of error messages in production and QA environments. PI objects transport from one environment to another depending on client request.- SAP R/3 Remote Function Call (RFC), Workflow, ALE configurations- Ensure all tickets are accepted and resolved within SLA and complying with process defined for ticket handling. (incident or request management)- Properly handle and fill out SD Incident tickets with the accurate information.

Costa Rica

First level technical support for Dow Account, resolving and resetting password issues for DOW applications and workstations, resolving hardware and software high level problems.

Costa Rica

Executing surveys for market research for different companies.