Melva Claiborne Email & Phone Number

• Manage media relations monitoring and reporting • Manage and update the leaders and global communicators Web portal• Write, edit, format, and deliver the companywide weekly newsletter• Retrieve and disseminate company news and information • Collect and analyze feedback from internal surveys • Produce internal informational video news segments

• Perform as team leader for a team of technical writers, editors, graphic designers, and Web developers• Gather incoming work requests, delegate resources to fulfill client needs, and monitor progress/quality of projects • Collaborate with subject-matter experts and multiple communicators • Create, test, and maintain instructional videos• Write, edit, test, and maintain online Help files• Design, write, edit, and maintain intranet Web pages and Web-based course materials• Create and maintain templates

• Interface with engineers to translate technical specifications into end-user documentation • Perform as project manager • Collaborate with product development, quality assurance, marketing, and customer support staff to build documents and manuals• Produce and revise user manuals • Write and test documentation against software to verify accuracy• Edit technical documentation to ensure compliance with standards and specifications • Assign resources and track progress of projects

B.A.

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