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Melissa Velasquez Email & Phone Number
Head of Support
at
Social Army
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Support
Location
Wilkes-Barre, Pennsylvania, United States
Company size
Who is Melissa Velasquez? Overview
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Quick answer
Melissa Velasquez is listed as Head of Support at Social Army, a company with 25 employees, based in Wilkes-Barre, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Melissa Velasquez.
Melissa Velasquez previously worked as Assistant Contact Center Manager at Boden and Customer Service Team Lead at Boden. Melissa Velasquez holds Online Community Management from Cultivate Acadmey.
Company email context
Email format at Social Army
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Social Army
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Profile bio
About Melissa Velasquez
Committed, analytical professional with 15 years of experience of optimizing customer support teams for efficiency. Highly adept at problem-solving, delivering exceptional service, and building client relationships to achieve organizational goals. Online Community Manager focused on fostering an inclusive, engaging community to build growth and awareness. The following are highlights of the value I have delivered:▪ Adept at leading and coaching team members to deliver on KPIs and swiftly solve customer issues.▪ Experience with responding to customers via chat and maintaining strong customer retention.▪ Skilled at building a best-in-class customer experience for providers and clients.
Current workplace
Melissa Velasquez's current company
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Social Army
3 roles
Melissa Velasquez work experience
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Assistant Contact Center Manager
Current- Lead a team of Supervisors in the day-to-day handling of the customer services for phone calls, live chats and emails. Ensure exceptional experiences while upholding CSR performance & productivity goals.- Develop monthly and quarterly goals or action plans. Conduct performance assessments to schedule staff for maximum occupancy, cost per contact, and.
Jan 2023 - Present
Customer Service Team Lead
Current- Supervised and provided support to a distributed team of 23 Customer Service Representatives (CSRs).- Scheduled team coverage based on forecasted volume to ensure achievement of established KPImetrics as well as exceeding customer expectations through outstanding levels of customer service in ahigh-level environment.- Evaluated weekly performance to.
Mar 2008 - Present
2 education records
Melissa Velasquez education
Online Community Management
Cultivate Acadmey
Associate'S Degree, Criminal Justice/Police Science
FAQ
Frequently asked questions about Melissa Velasquez
Quick answers generated from the profile data available on this page.
What company does Melissa Velasquez work for?
Melissa Velasquez works for Social Army.
What is Melissa Velasquez's role at Social Army?
Melissa Velasquez is listed as Head of Support at Social Army.
Where is Melissa Velasquez based?
Melissa Velasquez is based in Wilkes-Barre, Pennsylvania, United States while working with Social Army.
What companies has Melissa Velasquez worked for?
Melissa Velasquez has worked for Social Army and Boden.
How can I contact Melissa Velasquez?
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What schools did Melissa Velasquez attend?
Melissa Velasquez holds Online Community Management from Cultivate Acadmey.
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