•A Master’s degree in Business Administration (M.B.A.) with a concentration in Human Resource Management, a Bachelor of Science degree in Computer Information Systems, and a Professional Human Resources (PHR) certification.•10 years of professional Human Resources experience supporting various functions including Performance Management, Compensation, Employee Relations, Recruiting, Technology, Benefits, Training and Development.•10 years of experience utilizing PeopleSoft 7.5 – 8.9 release modules (Human Resources, eRecruit, eComp, ePerformance, Manager Self Service, Time and Labor, Payroll, and Benefits).•Proficient in Microsoft Office software tools: Word, Excel, PowerPoint, Access, and Outlook.•Highly motivated, excellent customer service, interpersonal, presentation and collaborative skills, team-oriented, and flexible.An excerpt from my 2012 Annual Performance Review receiving an Exceeds Expectations rating for the “Delivers Customer Service” Success Factor: “Melvie identifies and resolves problems quickly and efficiently keeping his customers’ needs and priorities first and foremost. Melvie is detailed in his resolutions and follows up with his customers to ensure that they have received the information and service requested. In addition, Melvie has a steady method for delivering customer service. His customers report that working with Melvie is a pleasant experience and they do not get the impression that they are inconveniencing him by asking for his help. Melvie is usually the first person on the team to volunteer for a new assignment even when the task is difficult.”
Listed skills include Employee Relations, Talent Management, Peoplesoft, Hris, and 13 others.