Collaborated with cross-functional teams to resolve underperforming portfolios issue by accurately forecasting total addressable market. Co-develop playbooks to aid recommendations on portfolio offerings to maximise revenue efficiency and streamline portfolio planning development that helped to drive an estimated increased annual revenue of $50M. Addressed fluctuating inventory levels in Latin American markets, by developing forecasts for weekly unit sales up to two quarters in advance. This strategic forecasting enabled the team to maintain inventory accuracy within 10% of actual sales, optimizing inventory management and improving supply chain efficiency.Streamlined portfolio planning and improved stakeholder communications by developing user-friendly PowerBI dashboards, replacing cumbersome Excel processes. These dashboards allow for detailed data analysis and quick decision-making, equipped with alerts for thresholds, ensuring efficient operations with minimal manual intervention.Addressed communication challenges across multiple business units for the optimization project by creating a concise, visually engaging monthly and quarterly newsletter. This streamlined communication to senior leaders highlighted key project updates and advancements, fostering feedback, and increasing dashboard usage and advocacy significantly after each release.

Oversaw the operational aspects of the business - consult with pharmacies and dermatologists to establish formulation agreements, testing and optimising different marketing and packaging collaterals, coordinate customer delivery and service interactions.Designing website interaction and chatbot questionnaire interaction flow as well as testing Salesforce CRM integration.

Manage the operations and Analytics team, providing guidance in data testing and reporting methodologies. Implement training programs for media platform and standardising operational SOPs.Conduct business development activities for APAC by identifying opportunities and developing relationships with media and marketing agencies and proposing potential collaborations as well as promoting service offerings for media monitoring and reporting insights.Manage key client accounts to foster stronger relationships and understand their requirements to drive productisation for our media platform as well as provide product guidance for resellers of Fisheye’s offerings.Ensure 24-hours service turnaround times by implementing operational measures and contingency plans to mitigate service gaps.

Head the Analytics Team, implement training and standardising operational SOPs and formalise rigorous processes to ensure consistency in analytics reporting procedures to measure and benchmark PR and marketing efforts. Perform market analysis using social media metrics and customise solutions for clients to give them business insights into their brands as well as their competitors. Engage clients to understand critical factors necessary to deliver reports and solutions. Plan and design reports to meet ever-increasing metrics and requirements of existing and new clients. Consult with clients on which of their marketing and PR efforts are most effective, measure their ROI and reveal their most influential digital media and distribution channels. Highlighting on potential risks that may arise in PR and marketing efforts and tracking feedback for crisis control.

Performed needs‐based analysis with clients to identify their financial goals and recommend related collective investments and insurance products that match their risk profiles. Build networks to establish and strengthen long-term relationships with customers as well as keeping them updated on market trends and outlook on global markets. Handled account‐related, draft facilities and secured and unsecured loans transactions.

Perform data analysis and tabulating dashboard data for cost reduction and product improvement projects. Manage data warehousing projects, typically for product improvement initiatives and cost reduction alternatives. Gathered high-level user requirements involving stakeholders to distil necessary functional requirements and technical specifications and outlaying system interactions with UML use cases.