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Growth-focused and accomplished operations and service delivery leader with over two decades of success in leading end-to-end transformation of enterprise delivery throughout the Asia Pacific region. Stellar record of managing operations and delivery in complex enterprise infrastructures, working with private and public cloud managed services, with wide span of experiences across different enterprise IT environments. Experience in digital and organization transformation, creating key strategic plans and achieving maximum financial savings with transformation programs to offshore delivery aimed at optimizing costs and designing sustainable delivery models. With 10 years directly in banking environment overlapping with 18 years in enterprise IT services, a total of 23 years of IT delivery and operations management experience in both end-client and service provider environments. Recognized for establishing Centre of Excellence (CoE) for Technical Delivery Competencies and ITIL Governance, standardizing ITIL framework/processes across Singtel managed services portfoliosAreas of Expertise• IT Enabled Business Transformation• Data Center Operations• Cloud Computing• Regional IT Operations and Delivery • Digital Transformation• Risks Management• Project Management• Financial Regulatory • Program/Vendor Management• IT Service Management• IT Strategy & Operations• Stakeholder Management
Ncs Pte Ltd (Singtel Group)
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Principal Delivery DirectorNcs Pte Ltd (Singtel Group)Singapore
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Senior Director - Commercial ServicesSingtel Nov 2019 - Nov 2022SingaporeHead the Service Delivery and Client Engagement portfolio accountable for the delivery of Enterprise ICT Managed Services business. Services included managing daily IT operations and delivery for customer IT environment (on-premises, centralized, data centers or cloud based) and end-user workplace services.• Define multi-year delivery strategy and roadmap for managed services for each customer account and alignment with Sales and Product Team… Show more Head the Service Delivery and Client Engagement portfolio accountable for the delivery of Enterprise ICT Managed Services business. Services included managing daily IT operations and delivery for customer IT environment (on-premises, centralized, data centers or cloud based) and end-user workplace services. • Define multi-year delivery strategy and roadmap for managed services for each customer account and alignment with Sales and Product Team Go to Market (GTM) strategy.• Internal engagement with senior stakeholder holders in strategy planning, monthly delivery portfolio financial and performance reviews• Lead in managing communications and provide management update on major incidents in managed services portfolio. • Provides leadership guidance and coaching to the Team of over 200+ professionals (direct and indirect reports), comprising of Technical Engineers, Technical Managers, Operations Managers, Service Delivery Managers and Service Delivery Directors. • Manage IT resource forecast and capabilities planning to meet long-term business needs.• Foster a culture of collaboration, innovation, and operational excellence with the Center of Excellence (CoE) model. • Engagement with Customers (CxO/VP/Head of IT) in Service Level and Business Performance Review (BPR) and Project Steering Committee (PSC) meetings and managed communications during major incident management. • Engage with Team on daily operations matters in managed IT environment, including incident management.• Drive continuous service improvement initiatives across IT portfolios with Service Improvement Plans and Risk Management.• Finance management on Team budget (OPEX/CAPEX), including annual budgeting, procurement, vendor management, and cost optimization initiatives. Show less -
DirectorNcs Pte Ltd (Subsidiary Of Singtel Group) Aug 2011 - Oct 2019SingaporeInitially served as Operations Director for ANZ Bank Account, accountable for operations and delivery to managed services for ANZ Bank across 33 countries (over 1800+ sites) Expanded scope in 2014 with concurrent role as Director of Commercial Delivery for managed services portfolio in NCS Commercial Services (non-government) and NCS International (NCSi), with in-country local team in Singapore, China, Hong Kong, Philippines.
• Defined multi-year strategy and financial planning for NCS Commercial service delivery and NCSi managed services portfolio. • Resource planning and management, building sustainability and ensure skill competency. • Project sponsorship for Project Steering Committee for periodic review on service performance and engagement with internal / external senior stakeholders. • Drive delivery and operations improvement initiatives for all NCS Commercial customers (non-government) in Singapore, and NCS International (NCSi) portfolio. • Monthly / Quarterly engagement with Customers CxOs/VPs/Head of IT on Business Performance Review “(BPR) across the regional portfolio. Show less -
Vice President Of Technology Services,Rbs Bank Pte Ltd Dec 2008 - Jul 2011SingaporeSenior Management role in Asia Pacific regional team as Head of Service Delivery and Service Management. Manage daily banking IT operations across 3 key datacenters with application, system and network infrastructures and end-user services.
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Service Delivery & Network DeliveryVarious Companies Jul 1999 - Dec 2008Singapore, SingaporeService Delivery Manager at EDS International (S) Pte Ltd (2006-2008)• Service delivery engagement point for various managed services customers, in oil and gas, aerospace, manufacturing and banking industries.Network Delivery Manager at EDS International (S) Pte Ltd (2005-2006)Delivery Lead - Senior Security Specialist at MCI Worldcom Asia Pacific Pte Ltd (2002-2004)Information Security Analyst at EDS International (S) Pte Ltd (2001-2002)Network Consultant… Show more Service Delivery Manager at EDS International (S) Pte Ltd (2006-2008)• Service delivery engagement point for various managed services customers, in oil and gas, aerospace, manufacturing and banking industries.Network Delivery Manager at EDS International (S) Pte Ltd (2005-2006)Delivery Lead - Senior Security Specialist at MCI Worldcom Asia Pacific Pte Ltd (2002-2004)Information Security Analyst at EDS International (S) Pte Ltd (2001-2002)Network Consultant and Internet Security Specialist at Aries.com Pte Ltd (1999-2001) Show less
Melvin Lee Skills
Frequently Asked Questions about Melvin Lee
What company does Melvin Lee work for?
Melvin Lee works for Ncs Pte Ltd (Singtel Group)
What is Melvin Lee's role at the current company?
Melvin Lee's current role is Principal Delivery Director.
What is Melvin Lee's email address?
Melvin Lee's email address is me****@****.net.sg
What skills is Melvin Lee known for?
Melvin Lee has skills like Leadership, It Strategy, Solution Selling, Information Technology, Consulting, Stakeholder Management, Business Transformation, Business Relationship Management, Infrastructure, Itil, Cobit, Management Planning.
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Melvin Lee
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Melvin Lee
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