Melvin Woods

Melvin Woods Email and Phone Number

Technical Support Analyst at Hiawatha Broadband Communications, Inc @ Hiawatha Broadband Communications, Inc
winona, minnesota, united states
Melvin Woods's Location
Rochester, Minnesota, United States, United States
Melvin Woods's Contact Details
About Melvin Woods

Extensive CATV experience as a field technician and a supervisor. Specialties: Cable TV including broadband Internet, home networking. Provision Fiber Optic ONT's for data, video, and telephone services at the customer's location. provision RF broadband internet modems and RF set top boxes. Trained new technicians in all aspects of installing cable TV services (internet, video, and phone). Assisted in writing and implementing system installation procedures.

Melvin Woods's Current Company Details
Hiawatha Broadband Communications, Inc

Hiawatha Broadband Communications, Inc

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Technical Support Analyst at Hiawatha Broadband Communications, Inc
winona, minnesota, united states
Website:
hbci.com
Employees:
40
Melvin Woods Work Experience Details
  • Hiawatha Broadband Communications, Inc
    Technical Assistant Analyst
    Hiawatha Broadband Communications, Inc Dec 2015 - Present
    Winona, Mn.
    Technical support for technicians and customers phone, video, and internet problems
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  • Centurylink
    Retention Specialist
    Centurylink Jul 2014 - Dec 2015
    Provide outstanding customer service to customers by assisting with possible service cancelations, service changes, and various billing issues.
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  • Apac Customer Services
    Customer Service Supervisor
    Apac Customer Services Jul 2012 - Jul 2014
    La Crosse, Wisconsin Area
  • Sprint Nextel
    Business Care Rep
    Sprint Nextel Oct 2007 - Feb 2009
    West Salem, Wisconsin
    Provide excellent customer service to Sprint business customers.
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  • Mediacom
    Tech Ops Manager
    Mediacom Jul 2001 - Sep 2004
    Westby, Wisconsin
    Supervised a crew of 8 employees, assisting with the daily work. Implement and change policies, design and build new area construction. Train staff on new equipment, and services.
  • Ctg
    Lead Technican
    Ctg Nov 1998 - May 2001
    Hoffman Estates, Il
    Trained staff in cable TV installation, and high speed data installation.Supervised a crew of 15 employees.
  • Tci Of Illinois
    Installation Manager
    Tci Of Illinois Jul 1984 - Aug 1997
    Mt. Prospect, Illinois
    Managed day to day operations of the installation department. Routed daily work for installers (8-50), handled customer complaints and special projects. Helped design areas for new or replacement cable. Handled contractor invoices and installation yearly budget.

Melvin Woods Skills

Video Telecommunications Windows Team Building Troubleshooting Problem Solving Customer Relations Planning Cabling Call Center Operating Systems Operation Contract Negotiation Ethernet Security Budgeting Customer Service Software Installation Technical Support Vendor Management Customer Satisfaction Cable Television Call Centers Microsoft Office Coaching Team Leadership Public Speaking Microsoft Word Management

Frequently Asked Questions about Melvin Woods

What company does Melvin Woods work for?

Melvin Woods works for Hiawatha Broadband Communications, Inc

What is Melvin Woods's role at the current company?

Melvin Woods's current role is Technical Support Analyst at Hiawatha Broadband Communications, Inc.

What is Melvin Woods's email address?

Melvin Woods's email address is me****@****ail.com

What is Melvin Woods's direct phone number?

Melvin Woods's direct phone number is +160878*****

What are some of Melvin Woods's interests?

Melvin Woods has interest in Computers, Video Games.

What skills is Melvin Woods known for?

Melvin Woods has skills like Video, Telecommunications, Windows, Team Building, Troubleshooting, Problem Solving, Customer Relations, Planning, Cabling, Call Center, Operating Systems, Operation.

Who are Melvin Woods's colleagues?

Melvin Woods's colleagues are Shay Jilek, David Dicke, Katrin Franzwa, Carolee Bronk, Brian Oelkers, Brian Nelton, Nicholas Anderson.

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