Melvin Douglas Email & Phone Number

Fort Pierce, Fl, Us

14100 Biscayne Blvd, North Miami, Fl 33181

7 Park Of Commerce Way, Savannah, Ga 31405

Coordinate associates work performance in allotted working hours based on appointment schedule, parts availability and/or allocation and in house amenities. Evaluate work flow along with production objectives to calculate forecast tracks. Balance profits in regards to overall expenses. Promote a positive and productive work environment for all.Pre-Owned Get Ready Manager for Lexus Toyota & Subaru. Service Advisor, Warranty Coordinator & Cashier.

5101 Se Federal Hwy, Stuart, Fl 34997

Responsible for customer-focused and efficient operation of dealership's service department. Operate the department at maximum possible production, controlling costs while building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining proper service records. Ensure customer experiences that meet or exceeds manufacturer’s Customer Satisfaction index while improving customer satisfaction. Building positive customer relations, creating a good work environment and properly managing the assets of the service department through associate empowerment.

5121 South U.S. Highway 1, Fort Pierce, Fl 34982

• Maintains documentation, including PO, invoices, work orders, reports, etc.• Enforce safety standards in facility, lot, and detail areas.• Works with Store Controller to ensure appropriate accounts billing.• Coordinate business issues with Sales, and outside vendors.• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. • Creating goals and objectives for the department, including an annual operating budget and a marketing plan to promote new and repeat business. • Provide training on administrative policies and procedures for all department personnel. • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturer• Keeping up-to-date on manufacturer warranty policy procedures while serving as a liaison with factory representatives.• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.• Assist all service and personnel in all phases of their job descriptions.• Establish and maintain a consistent monthly, quarterly, and annual gross increase…

5350 W Sample Rd, Margate, Fl 33073

Production Service Manager/CoordinatorLexus Master Diagnostic Specialist.A.S.E. Certified (Automotive Service Excellence) Master Automobile Technician.Individual & Groups Planning, Individual & Group Scheduling, Coordinate Time Based Repairs, Evaluate Production Objectives, Assist with Customer Clarification, Manage Equipment Usage, Availability & Repairs, Evaluate Some Expense Levels, Mediator of Dealer to Factory Communications, Generate Product Quality Reports from the Dealership to the Factory…

5350 W Sample Rd, Margate, Fl 33073

Coordinate production schedule from beginning to end vital to a set Production control assessment. Ensure efficient use of all personnel, machinery and material in accordance with customer service. Execute the master production plan establish by immediate manager levels. This plan target represents dates and on-time completion of various tasks. Maintaining a productive process record to study and search ways to improve. Advance from Technician/Group Leader to this position 1996 to 2004.

10775 South Dixie Highway Miami, Fl 33156-3706

Work Dispatch. Manage Productive Workflow. Managed up to eight Technicians. Maintain High Quality Control Standards.Provide Proper Diagnostics and Repairs.Provide Productive Support(L-Lead M-Master D-Diagnostic S-Specialist

10943 S. Dixie Highway, Miami, Fl

Dispatch and ProduceManage Productive Workflow. Managed up to Eight Technicians. Maintain High Quality Control Standards.Provide Proper Diagnostics and Repairs.Provide Productive Support...

Bba, Business Management/Minor In Human Resource Management

Course Cirtificate, Automotive Industry Standards

Activities and Societies: Certified Service Manager Master Diagnostic Specialist ASE Master Certified ASE Service Consultant Certified

Associates Equivalent, Computer Science (Basic & Code)