• Generate new business to achieve set sales targets and objectives by establishing partnerships/collaboration with Companies through cold calling/hunting, to acquire and manage employee's Retail Banking needs via B2B2C through Corporate Roadshows/Lunchtalks/EDM/Digital Initiatives/Onboarding of New Hires + Expats/Corporate Employee Saving Plans scheme.• Build/Deepen/Farm accounts by maintaining strong relationship with Companies' Key Appointment holders, HR/Decision makers/C-Suites • Cross-sell multiple Retail Banking products to meet the PPC/revenue targets from Deposits, Credit Cards, Personal Loan, and Referrals for Mortgage Loan, Insurance and Wealth Management.• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner. • Work with Service Manager / Acquisition Executives / Marketing / Operations and multiple stakeholders within the bank to maintain a high level of customer satisfaction, retention and sales strategies.• Ensure sales pipeline is updated as per the required timeline with forward planning and forecast.• Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.My major achievements in this role included:• Key advocate of Digital Implementation for Employee Banking Acquisition Strategies• 1st appointed Participating Team Lead for the Client Acquisition Department - Apr 2019• Consistent sales performer of achieving 100-130% and above in quarterly scorecard• Top Employee Banking RM (Case Count) BANCA Circle of Champions Q2 2019 - Winner• Top Employee Banking RM (APE) BANCA Circle of Champions Q2 2019 - 1st Runner Up• Highest BANCA Case Count for H1 2018• Highest Payroll Accounts Acquired for H1 2018• Top Payroll Accounts Acquired for Q4 2017• Top Client Acquisition Employee Banking RM award for 2016• Promoted from Relationship Manager to Senior Relationship Manager (SCB) - Sep 2016

• Assisted the Director of Sales to implement all sales activities and action plans outlined in the marketing plan of the hotel to maximize business opportunities, while handling local and international companies with individual and group travel potential for the hotel.My major achievements in this role included:• Key member of Rebranding team from Traders Hotel to Hotel Jen Tanglin Singapore.• Promoted from Sales Manager to Senior Sales Manager (Traders Hotel) - Feb 2015.• Graduate of SmartTraders Program - SUPEX (Supervisory Excellence) - Feb 2015.• Graduate of STAR (Shangri-La Training for Aggressive Revenues) - Star 1: Essential Selling Skills - Oct 2014.• Graduate of STAR (Shangri-La Training for Aggressive Revenues) - Star 2: Negotiation Skills - Oct 2014.• Graduate of SmartTraders - The Traderian Program - Feb 2014.• Was proactive and successful in bringing in new accounts and business for the hotel via different sales channels despite of renovation and rebranding challenges, resulting in consistent quarterly incentive achievements.• Gained excellent knowledge of the hotel facilities and services of the hotel and applied that knowledge in selling against the competitors.• Created excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.• Demonstrated good working relationship with other departments maintaining effective communication and teamwork.

• Assisted the Director of Sales to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues, servicing new and existing accounts to ensure repeat business. My major achievements in this role included:• Key member of Pre-Opening team - ParkRoyal Pickering, involved in building the foundation of corporate clientele through consistent solicitations, cold calls and sales blitz.• Gained excellent knowledge of the hotel facilities and services of the hotel and applied that knowledge in selling against the competitors.• Created excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.• Demonstrated good working relationship with other departments maintaining effective communication and teamwork.

Worked under the trade support and service department, in-charge of managing, coordinating and facilitating relationships with the Asia Pacific International Representatives (IR) and worldwide offices for FIT and group bookings, and to ensure that the service level agreement is met and also to maximize revenue while maintaining and delivering the highest level of customer service.My major achievements in this role included:• Appointed to manage Royal Caribbean Cruises biggest IR partner - India (within a short span of 3 months into employment) due to exceptional multi-tasking, relationship building, client need's anticipation and follow up skills.• Anticipated the needs of my assigned accounts (India, Malaysia, Thailand) and advised them of opportunities for maximisation of revenue.• Successful management of FIT & Group bookings by ensuring compliance with company policy and IR agreements and the meticulous management of group insight reports.• Demonstrated exceptional multi-tasking and follow up skills in the handling of all bookings and IR requests. • Developed excellent working relationship with IR and our international departments that facilitated the successful cooperation and coordination in support of IR and PSA requests, including the address of problems and complaints while providing resolutions.

Assisted the Branch Manager in day-to-day operations of outlet and additional tasks including hygiene control, property and asset management, sales and cash management, maintenance of service and food quality, assistance in marketing programs, documents management and safety and security Management.My major achievements in this role included:• Demonstrated commendable relationship management skills not only to communicate with customers, but also people from senior levels (owner’s of stalls) and junior levels (employees ranging from service crew to cleaners).• Exercised initiative and readily accepted new challenges to enhance value to the organization.