Mitchell Markunas Email & Phone Number

Waltham, Massachusetts, United States

• Responsible for building and maintaining strong relationships within assigned accounts, ensuring high levels of retention and driving revenue expansion while maintaining customer satisfaction.
• Become the main point of contact/trusted advisor with clients from onboarding through renewal.
• Develop and maintain relationships with main users and key stakeholders.
• Proactively check in with accounts to ensure usage and adoption.
• Ensure clients are well versed in Salary.com's existing offerings and keep them informed of new/future product enhancements.
• Identify and close cross-sell opportunities to expand Salary.com's footprint.

Pittsburgh, Pennsylvania, United States

• Responsible for performance management of sales and clinical staff (establishing, mastering, counseling, and correcting) to develop and control sales and service.
• Collaborate with the Human Resources Manager in the selection of internal staff to fit office staffing needs.
• Direct and coordinate sales activities for the branch office to meet goals.
• Oversee branch office business development, including identifying and pursuing growth opportunities to work towards goals.
• Produce and participate in marketing initiatives to spread awareness about OSH and its services.
• Acquire and retain key accounts, including but not limited to cooperation with insurance companies and managed care organizations to develop provider contracts.

Pittsburgh, Pennsylvania

• Provide performance management, development, and evaluation of external direct care staff.
• Participate in unemployment hearings on behalf of OSH.
• Ensure high-quality customer service to all consumers and referral sources through direct contact, customer service surveys, and branch audits.
• Oversee and grow internal business development by identifying and pursuing growth opportunities.
• Develop and participate in marketing efforts to increase brand awareness.
• Provide oversight for incident and grievance management, risk management, and conflict resolution.

Greater Pittsburgh Area

• Participates in the interviewing, hiring, supervision, development, evaluation, and firing of direct care staff to maintain appropriate staffing levels.
• Identify the need for, enforce, and conduct corrective action with direct care staff.
• Conduct incident/grievance management and risk management.
• Coordinate staffing of consumers’ shifts according to the consumer’s care plan.
• Conduct satisfaction surveys with consumers on a quarterly basis and take action as needed.
• Acquire and retain key accounts for contribution towards office goals.

Fox Chapel, Pennsylvania

• Created and implemented a weekly schedule for designated camp groups with ages ranging from 6 to 15.
• Led a variety of small and large group activities that included games, swimming, archery, and canoeing.
• Helped guide junior counselors and camp volunteers to have a deeper understanding of leadership.
• Assisted in maintaining accurate program records including incident reports and daily attendance records.

Indiana, Pennsylvania

• Fostered an engaging, safe, and positive community for a total of 66 residents over a 2-year period.
• Strategically planned and executed programs for students and facilitated monthly floor meetings.
• Served on duty for the community and conducted building rounds to enforce policy and interact with residents.

Indiana, Pennsylvania

• Handled all front desk operations during designated shifts.
• Provided assistance and guidance to residents and external customers.
• Reserved rooms throughout the community for organizations on campus.
• Maintained office records, logs, etc.
• Answered phones and took accurate phone messages.
• Recorded maintenance concerns and resident complaints in the office maintenance log.

Indiana, Pennsylvania

Bachelor Of Science (B.S.) In Biology, Biology/Biological Sciences, General

Activities and Societies: Phi Delta Theta Fraternity, Greek Week/Greek Sing CoordinatorDistinguished Service Award by Indiana University.

High School Diploma

Activities and Societies: National Honor Society (NHS)