Michael Mcsweeney, Pmp, Mba, Csm Email & Phone Number

San Diego, California, United States

Scrum Master for Mission Fed's Enterprise Data & Analytics scrum team

San Diego, Ca

In my position at Mission Fed, I provide project management services across numerous business and functional areas, including Card Services, Treasury, Consumer Lending Operations, Branch Support, Insurance Services, Marketing and Digital Banking. Specific responsibilities include partnering with business leads to develop project schedules, capture and facilitate resolution of project-related issues / action logs, drive key project decisions, creation of comprehensive project roll-out strategies and project status reporting. The projects I have led have included both internal and vendor-based solutions. A list of some of my more recent, impactful and successfully completed Mission Fed projects includes: - Conversion of our existing corporate-wide imaging solution onto a new vendor product (OnBase) from Hyland Software (May 2019)- The redesign and conversion of our existing Access Softek Mobile app onto a new Mobile app from Kony/Temenos Group (November 2019)- The redesign and conversion of our existing Alkami Online Banking solution to a new OLB from Kony/Temenos Group (May 2020)- The software version upgrade of our existing Temenos Collections platform - LMS (August 2021)- The migration of our existing Direct Lending loan origination system onto the MeridianLink Modern Experience platform (October 2021)- The redesign and launch of our missionfed.com website (September 2022)- The development and delivery of texting solutions with our new member texting solution, Podium (May 2023)

Turlock, Ca

Responsible for managing our Customer’s pre-engineered metal building project requests from order submission through to order delivery. Specific roles and responsibilities included:- Providing project leadership to internal / external functional teams and vendors to ensure we met milestone and financial commitments to our customers for an on-time and on-budget delivery of their project. - Proactively managed project risks and resolved project related issues in a timely manner.- Delivered the superior problem solving and negotiation skills required to ensure project financial targets were met.- Provided efficient, timely and superior communications to project team members and stakeholders. - Developed and deepened customer relationships, created an environment of partnership and trust.- Exceeded customer expectations for support and service, thereby enhancing future project opportunities.

San Francisco, Turlock, Ca

Provided end to end support for the delivery of system enhancements for the Bank’s Consumer Banking Integrated Voice Response (IVR) platform. Specific responsibilities and accomplishments included:- Driving project schedule creation and adherence, tracking project issues and driving their resolution, communicating status to all levels of project stakeholders and managing production deployment planning.- Managing and coordinating certification for production IVR deployments- Coordinating both Project and Production defect assessments to determine prioritization and fix delivery timing- Providing Project Management Office (PMO) services to track project work queue and project resource assignments- Leading a team of 4 project managers tasked with delivering change within the Bank’s Consumer Banking IVR channel.- Key Projects: Debit Card PIN Authentication (enabling callers to authenticate in the IVR with their Debit Card PIN), TRUSTID (An ANI based fraud reduction project), Debit Card Activation (in-housing of card activation), IVR Consolidation Project (migration of multiple IVRs into a single IVR) and IVR Platform Upgrades.

San Francisco, Ca

Led projects focused on the delivery of internal web-based services to employees. Responsibilities and accomplishments included:- Providing overall project management responsibilities by establishing project timelines and plans, establishing, forecasting and managing to budget, leading issue triage and resolution, deployment preparation and execution and project status reporting and communications- Key Projects: Led the project effort to deliver the Bank’s Corporate-wide Employee Identifier, known as Person Number. Led project efforts to deliver the management hierarchy infrastructure and supporting manager self-service tools which were leveraged in the delivery of web-based services for employees.

San Francisco, Ca

Led a team of business analysts responsible for supporting the Bank’s in-house HR and Payroll Processing system. Responsibilities included: - Ownership and maintenance of the table infrastructure required to operate system functionality and security- Conversion planning and execution for newly acquired banking institutions- New user system training

Basking Ridge, New Jersey

Provided support for a project to consolidate multiple Human Resources systems into a newly built HR system at AT&T

Dallas, Texas, Florham Park, New Jersey

Provided support to the deployment efforts for an integrated health care claims processing system for Blue Cross of New Jersey and New York.

Bachelor Of Science (Bs), Computer/Information Technology Administration And Management

Master Of Business Administration (Mba), Business Administration And Management, General