Marybeth Murrell Email & Phone Number

Bozeman, Montana, Us

– Provided product vision, definition, and delivery for flexible user offerings leveraging ready-made internal solutions, thereby driving down effort and increasing turnaround time to delivery– Developed product strategy, engaged with users, partners, and stakeholders to discuss product requirements and validate the product roadmap and go to market strategy – Defined key customer and user metrics to measure the successful adoption of FICO’s Composable Decisioning Platform– Defined key performance metrics to ensure service-level agreement alignment and customer satisfaction– Developed business cases, business requirement documents, and user experience journeys to guide and assist with multiple Composability use cases and architecture decisions

Redwood City, Ca, Us

– Identify and define requirements, and work with engineering teams for new features and functional improvements related to data ingress and egress, ecosystems, and enterprise readiness– Cross-functional team leader creating, contributing to, and hosting knowledge share forums for Solutions Consultants, Solution Engineers, and Customer Success Managers to ensure continued internal product education – Working closely with top customers to understand their pain points and future needs, present the product roadmap, and gather feedback on preliminary requirements and design– Partnering with the Developer Relations team to keep the community informed of critical product changes, promote use of community-owned solutions, and develop a certification program– Lead cross organization process improvements driving faster and reliable delivery of product features

Austin, Texas, Us

- Establish strategic roadmap annually in accordance with organizational goals, Gartner requirements and maturity model, competitive analysis, customer requests, and planned product improvements for support tooling portfolio mainly focusing on enhancing customer experience, deflecting service requests, and reducing the total time to resolution (TTR).- Render direct oversight to the roadmap by accomplishing the following initiatives: - Evaluation of requirements, fulfillment of engineering estimates and requests, and arrangement of work schedules for limited availability (LA) and general availability (GA) in collaboration with engineering managers; - Update of delivery date changes, resource limitations, and released item impacts through active communication with stakeholders; - Development of business requirements for the support organization, which include narratives for large initiatives or proposed strategic changes, wireframes, basic user experience (UX) design to relay the concept to Engineering and UX Teams, feasibility studies, and customer advisory board (CAB) and technical advisory board (TAB) feedback loop; and - Consistent prioritization of all development requests.- Standardize feasibility assessments and adherence to leadership approval processes while evaluating new products and tools’ usability throughout the organization.- Cultivate effective and long-term relationships with other teams and stakeholders to facilitate seamless communication and proven solutions implementation across the company, as well as to eliminate effort repetition and resource turnover.- Define the multi-year strategy for OCI customer support tools based on industry best practices, usability studies, customer needs prioritization based on top contact reasons, as well as new technologies.- Incorporated free tier support strategies in the organization, such as cost savings analysis, competitive analysis, and customer experience journey maps.

Austin, Texas, Us

- Defined programmatic strategies to improve the organization's maturity through leading and lagging metrics, and ensuring rapid and continuous reporting while maintaining consistent progress.- Built and integrated regular reporting cycle which entailed metrics integrity, formatting, cadence, and audience transparency in support of the weekly VP-level reporting regarding the organization's performance and critical projects.- Conducted quarterly all-hands virtual meeting with over 250 live participants as the master of ceremony while creating appropriate content and guiding various speakers.- Strategically led the process mapping program conception and execution.- Spearheaded the successful application of the accelerated hiring program through close coordination with the HR Department, allowing hiring managers to efficiently monitor tasks including candidate sourcing, interview loops, offer approval process, and diversity and inclusion (D&I) initiatives in line with all hiring goals.- Supported the engineering operations through the creation and incorporation of adequate and effective technical programs.

Austin, Texas, Us

- Planned, executed, and directed business critical programs to guarantee the Outbound Product Management Team's rapid expansion.- Served as the director of business development and product management’s chief of staff, in charge of the weekly organizational summary of status reports for VP review, bi-weekly org-wide communications, and monthly SVP and EVP summaries of KPIs, outstanding issues, and wins.- Represented the product management organization weekly meeting with senior OCI leadership, as the sole representative, concerning customer status and queries, as well as reference status.- Initiated the OCI product management team's engagement with the Oracle-wide executive sponsorship program.- Deployed the customer relationship management (CRM) program for diverse customer workloads and product requests which moved the tracking process from Confluence to a scalable reporting tool.- Evaluated the organization's strategy documents and organized multi-day off-site and quarterly strategy review sessions for the vice president and their direct reports.- Verified the alignment of business deliverables encompassing narrative-based documents from off-site strategy sessions, monthly KPI scorecards, and executive sponsor and weekly communications programs.

New York, Ny, Us

- Product manager for core offering for both community and organic post on web and mobile applications which included the following duties: - Management of scoping new functionality, writing of user stories, defining personas, wireframes - Documentation of product and technical requirements of social channel APIs - Development and management of roadmap aligned with pillar goals, customer adoption, and reduction of technical debt - Attainment of cloud and data region requirements for regional restrictions, reliability, and availability- Ensured the successful product launches and adoption by partnering with other teams to release the minimum viable product (MVP), support marketing material launches and quarterly evaluations, and oversee solution consultants and product marketing for Gartner magic quadrant assessment- Managed relations with 25+ social channels including application programming interface (API) issue escalations; evaluation, recommendation, and evangelization of co-development opportunities; identification of possible beta participation and assessment of technical potential and limitations; and participation at several technical conferences - Constructed and provided training on a product release note documentation process and syndication of knowledge via weekly all-company calls- Communicated high-level strategy and specifics of development capabilities and restrictions to new and existing clients at the request of the sales team or Customer Success Managers

New York, Ny, Us

* Onsite Microsoft exclusive resource- Supported 1,000+ users- Developed and delivered on-going training series and monthly newsletter sharing: platform updates, case studies, and upcoming key training/webinar details- Managed enhancement requests and delivery of committed projects- Primary Sprinklr point of contact for business unit stakeholders; single point of escalation for platform technical issues* Designed platform solutions for social media engagement including: community manager workflows, customer service escalation workflows, and standardization of social best practices and reporting* Strategized account planning and execution across global enterprise installations- On-boarded new business units to the platform ensuring resolution for all unique business challenges

Seattle, Wa, Us

* Managed 200+ accounts at corporate and individual site levels- On-boarded new clients, conducted in-person and webinar trainings- Transitioned 2/3 rds of company client portfolio to new platform- Provided product usage insight through analytical data and reporting- Advised best practices and product usage optimization techniques* Defined and standardized internal processes for client on-boarding and periodic programmatic reach-out* Developed and streamlined client support processes and standards, including a variety of tutorial tools such as video training courses, text-based step-by-step instructions, and client support portal interfaces* Lead client-facing technical support and primary client advocate/liaison with in-house and contracted developers* Project manager for merchant portal and merchant liaison; full project life cycle

Bachelor Of Arts, History

College Year In India--Varanasi, History