Courtney Menanno Email & Phone Number

Pittsburgh, Pa, Us

Set strategic direction, priorities, and objectives; led the way in plan execution to drive exponential student programming and growth. Ensured operational sustainability and provide program managers with the required resources to carry out organizational directives. Led, organized, and created various conferences and workshops that included speakers, facilitators, and students from across the U.S. Created a comprehensive national program, developing content and curriculum that provided learning outcomes and core competencies for students to apply in sales careers. Implemented a CRM and redesigned the company website to increase web traffic, applying an updated brand identity to bring a well-received brand voice to advertising, media, and website messaging.

As the Interim Executive Director I was responsible for overseeing day-to-day operations, capacity building and programs. I was the decision-maker on operational programs and talent, ensuring our campus clients can achieve success. I also worked closely with the Board of Directors to support and facilitate effective oversight and direction setting. Some of my specific responsibilities included:• Human Resources: Overall responsibility for development, support, and retention of staff and volunteers, including specific responsibility for working collaboratively with the identified Leadership Team to ensure a positive work environment. • Fund Development: oversaw implementation of strategies to build productive relationships and generate continuing support from foundations, corporate sponsors, and individual donors. • Financial Management: continuous monitoring of financial performance, and development and implementation of revisions to financial strategies as needed. Ensured the maintenance of effective systems for service delivery through budget to actual reporting and the use of fiscal data as a management tool for decisions and timely financial reports to the board of directors. • Planning and Evaluation: engaged the board and staff in ongoing evaluation of the effectiveness of CEEP’s services and in business planning to identify program, financial, and infrastructure development goals and strategies.• Community and Partner Relationships: Built awareness of the impact of CEEP’s work and role in the community. Sustained relationships with key nonprofit, business, and governmental partners to better serve the needs of CEEP’s mission. • Board Support: facilitated effective board participation in business planning, financial oversight, community outreach, and fundraising.

Pittsburgh, Pennsylvania, United States

Delivered strategic leadership and operational oversight to nation-wide program execution while focusing on ensuring all program activities align with the core mission and strategic objectives for expanded electoral engagement. Liaised with leading stakeholders on program performance and delivered high-level overviews of operations. Sourced and secured optimal new funding and placement opportunities and govern relationships with campuses, community, and national partnerships. Utilized superior project management skills to orchestrate multiple, simultaneous priorities while ensuring for complete adherence to varying timetables, requirements, and goals. Controlled the operational budget including prioritizing expenses, allocating resources, and investigating solutions to maximize cost effectivity. Recruited, hired, trained, and mentored CEEP Directors while focusing on motivating all personnel towards continued professional development and industry mastery. • Expanded engagement fellow workforce by 250% from 2016 to 2020 by conceptualizing, designing, and deploying a new and improved educational training program.• Assisted in growing the staff roster from 5 contractors to 20 employees, and 600+ student fellows over 4 years.• Enabled large-scale project capabilities by formulating and implementing systems and processes based on project management principles and best practices.• Conducted learning needs analysis through collaboration with campus leaders to develop formal training programs, delivered nationally online.• Set strategic direction, priorities and objections; leading the way in plan execution to drive exponential student engagement and program growth.• Enabled large-scale project capabilities by formulating and implementing systems and processes based on project management principles and best practices.• Conducted learning needs analysis through collaboration with campus leaders to develop formal training programs, delivered nationally online.

Greater Pittsburgh Area

Spearheaded the construction of a continuous program increasing the fellowship fiscal budget from $100K to over $.5MM. Obtained and evaluated current metrics on voter registration, education, and Get Out The Vote performance to identify areas of concern along with actionable solutions to improve engagement and achieve strategic objectives. Strategized and established measurable learning objectives for the fellows training regimen. Employed a hands-on approach to improving campus engagement by coaching and mentoring students, faculty, and staff members on best practices and models.• Utilized a hands-on expertise in campaign literacy and a deep knowledge of the higher education system to formulate all program services and fellowship opportunities increasing organizational presence from 13 states to 26 states. • Accurately measured the impact of 250+ student fellows across 175 campuses by pioneering the creation of a tracking device in 2018 to obtain the most current and up-to-date statistics.• Improved training videos for student fellows by partnering closely with programming team members to pinpoint youth voting trends in order to incorporate findings.• Led the design and testing for in-person and online training to empower student leaders with the skills and knowledge to execute successful on-the-ground nonpartisan organizing.• Completed semester-long reports on fellowship data and metrics including training attendance, activity levels, contracts, payments, projects, and more.

Pittsburgh, Pennsylvania, United States

Dynamically led efforts to establish an engaged and proficient 60+ member remote workforce through hands-on control of the recruitment lifecycle including recruiting, hiring, training, and promoting. Strategized short-term and long-term operational plans that aligned with the core mission and objectives of the program. Conceptualized, developed, and distributed national resources to drive electoral engagement including ‘how-to’ guides for replicable programs. Tracked progress in partnership with resulting performance metrics in order to identify actionable solutions to improve operations and strategies.• Secured robust partnerships and memberships with national organizations and coalitions.• Cultivated a team-oriented and collaborative work culture despite the remote work setting.• Developed various staff work plans, evaluations, and reporting processes. • Established strong social media presence by developing a new website, promotional videos, podcasts and a dedicated online team. • Owed accountability for program engagement across a 4.7M+ student population across the U.S.• Developed assessment tools and performance tracking systems to promote a culture of transparency and efficiency.

Pittsburgh, Pennsylvania, United States

Drove efforts to drastically expand electoral engagement across a network of 165 Higher Educational Institutions located across PA, OH, KY, WI, and WV. Cultivated and strengthened professional and collaborative relationships with academic executives from each institution. Orchestrated a master schedule of community outreach projects to educate students on voter registration and proper identification laws. Led highly-engaged teams throughout all daily activities and special projects while employing a hands-on approach to continued mentorship and routine performance evaluations.• Targeted all campus demographics by formulating strategic initiatives to incorporate election-related approaches into current courses.• Assisted academic leaders develop a deeper understanding on how to engage student populations and motivate students to vote by conducting trainings via webinars and presentations on successful engagement models and the 7 Key Ways to Engage Your Campus.

Pittsburgh, Pennsylvania, United States

Provided courteous, respectful, and reliable service to county residents, including preparing program applications, visiting and monitoring program-funded sites, and resolving customer inquiries and issues escalated to the next level of service within the appropriate functional area as per the service delivery routing structure. Worked with high quality and accuracy standards, capturing interactions within case management through case creation, update, and closure. Learned and understood HR functional area knowledge and was able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.• Led three key programs: Summer Food Services Program, Child and Adult Care Food Program, and Dollar Energy.• Advised invoice disputes and prepared claims for 80+ Program sites for state reimbursement.

Green Valley, Az

Served as an instrumental member of the campaign within a battleground district by cultivating a highly-engaged and efficient volunteer team through. Conducted a myriad of recruiting activities to fortify and strengthen the volunteer pipeline. Orchestrated district-wide voter contact to expand public awareness and attain votes. Strategized short- and long-term operational plans for a 50-member phone bank for the Get Out The Vote program.• Empowered volunteers with the skills to excel within their respective roles through hands-on training and continued mentorship.• Played a key role in securing 109.5K+ votes towards re-election in the second-largest district of AZ.

California University Of Pennsylvania

Supervised 8 student employees and trained them on available alumni services and promoting a lifelong commitment to Cal U. Researched and created a database consisting of surrounding Cal U alumni within local education systems. Assisted with the coordination of the Red & Black Affair Scholarship Fundraiser yielding in $25,000 worth of donations.

Master Of Science, Legal Studies: Law And Public Policy

Activities and Societies: Foundation for California University of Pennsylvania Board of Directors - Student Member, College Democrats.

Bachelor Of Arts - Ba, Political Science: Pre Law

Activities and Societies: Internship Ambassador Club - President, Peer Mentor, California University of Pennsylvania Alumni Board.