Mencho Cantu Email & Phone Number

Answer technical calls regarding Enterprise software.Document information regarding technical calls.Responsible to efficiently answer and troubleshoot customer calls, identify problem(s)/concern(s), provide suggestions on long-term solutions and document solutions in detail.

POC for Escalations and Time Sensitive Tickets in a remote environment supporting Dental clinicsProven experience in a Tier 2 or equivalent technical support role.Strong knowledge of hardware, software, and network troubleshooting.Experience with system administration tasks and responsibilities.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.

San Antonio, Texas Area

Responsible for assisting our Server team with monitoring the Windows 2012, 2016 and aided with the transitions from EOL to current systems.Work the Help Desk providing remote I.T. support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.Ability to handle different clients and different systems… Show more Responsible for assisting our Server team with monitoring the Windows 2012, 2016 and aided with the transitions from EOL to current systems.Work the Help Desk providing remote I.T. support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.Ability to handle different clients and different systems simultaneouslyResearch and resolve issues/inquiries dailyEscalate issues when necessary and follow up on any escalated issues, all within a timely manner.Knowledgeable with ticketing system and Client communication. Show less

San Antonio, Texas Area

Designed new system for loading out packages to van that doubled our efficiency leaving warehouse.No damage to company or private property, No accidents or moving violations during employment.Ranked 5th in Amazon Drivers nationwide.Due to efficiency, Amazon tripled the amount of packages my company shipped, off my routes and loadout time.

San Antonio, Texas Area

Customer Support for inexperienced shoppers. Electronics Safety to prevent damage to customers and products.Setting sales goals, analyze data, and develop social media presence Shift management.

San Antonio, Texas Area

Strong customer service ethic.Gained knowledge in products and development of e-cigarettes.Excellent interpersonal skills.

San Antonio, Texas Area

Provided site security to multiple areas.Maintain and organize site logs.Trained members on communication, equipment and proper procedures involving security and asset management.

Jacksonville, North Carolina Area

Led a team of 8 while maintaining accountability for various collections and communication security equipment to include tactical radios, SATCOM systems, Data Transfer Devices and Classified Material Inventory.Maintained the unit's communication and collections equipment, encryption keys and devices while also establishing and maintaining a digital inventory. Ran shop through multiple courses to include HF, VHF, UHF radios, field expedient antenna… Show more Led a team of 8 while maintaining accountability for various collections and communication security equipment to include tactical radios, SATCOM systems, Data Transfer Devices and Classified Material Inventory.Maintained the unit's communication and collections equipment, encryption keys and devices while also establishing and maintaining a digital inventory. Ran shop through multiple courses to include HF, VHF, UHF radios, field expedient antenna construction, radio wave propagation theory, communication security, EKMS procedures to maintain efficiency and proficiency. Show less

Okinawa, Japan

Served as System Administrator for all tactical Trojan SPIRIT SATCOM systems and the Trojan Switch Extension (TSE) located in Japan.Provided the 1st Marine Air Wing with TS/SCI communications and valuable intelligence products focusing on counterinsurgency and force protection operations across the South Pacific region.Trained oncoming team on how to utilize collection and communication equipment, proper procedures involving communications… Show more Served as System Administrator for all tactical Trojan SPIRIT SATCOM systems and the Trojan Switch Extension (TSE) located in Japan.Provided the 1st Marine Air Wing with TS/SCI communications and valuable intelligence products focusing on counterinsurgency and force protection operations across the South Pacific region.Trained oncoming team on how to utilize collection and communication equipment, proper procedures involving communications security and electronic key management. Show less