Carolina Mendonça Email and Phone Number
Carolina Mendonça work email
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Carolina Mendonça personal email
Bachelor's degree in Marketing and Advertising. Career developed in national and multinational companies of various segments, working in recent years in a global company as Customer Success Specialist. Solid knowledge acquired and developed in the Customer Relationship area working with Customer Success.Among my main skills, I highlight> Leadership of CS and CX teams. > Management of multidisciplinary teams.> Digital Marketing and Omnichannel Strategies> CS indicators > Negotiation of contracts > Data analysis > Project management. In addition, I have advanced English, intermediate Spanish, intermediate Korean, and several certifications related to my field.
Dsm-Firmenich
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Business Operations LeaderDsm-Firmenich Aug 2024 - PresentBelo Horizonte, Minas Gerais, Brasil
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Customer Success SpecialistDsm-Firmenich Jan 2023 - Aug 2024Belo Horizonte, Minas Gerais, Brasil- Technical leadership of the Operations, Customer Success (Onboarding and Ongoing) and Support teams. - Technical leadership of the Operations and Ongoing teams, being responsible for creating and improving processes in the areas and creating action plans.- Responsible for the management of the area indicators (Logo Churn, Churn, GMV and ARR) through the creation of dashboards in Tableau and internal dashboards through SQL and Python. - Reference for Customer Success indicators and processes at company level.
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Project Manager IiiHotmart Sep 2021 - Aug 2022São Paulo, São Paulo, Brasil> Mentor in agile methodologies, negotiation and customer journey.> Direct role in leading growth and process improvement projects. > Management of global stakeholders and multidisciplinary project teams (specialized in Product Marketing projects).> Application of LMI strategies and methodologies for CS rites and trainings.> Acting in multidisciplinary projects of process restructuring, growth campaigns, OKR's and Enablement. -
Customer Success LeaderHotmart Apr 2020 - Aug 2021São Paulo, São Paulo, Brasil> Leadership, building and onboarding of remote team with focus on Large segmentation.> Supporting performance, development and goal achievement.> Conflict management and support in critical cases. > Creation and leadership of improvement projects focused on tactical and revenue indicators.> Institutional reference in project management and strategy with clients.> Management of indicators, using systems such as SalesForce, Power BI, SQL for presentation of results and action plans.
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Key Account ManagerHotmart Jun 2018 - Mar 2020São Paulo, São Paulo, Brasil> Building retention analysis, engagement, internationalization and growth action plans.> Churn, NPS and Digital Marketing strategies bringing a critical view of bottlenecks.> Portfolio management, creation of relationship rules and 1:1 consulting.> Acting as a reference in products, partnerships and implementation of systems: SalesForce, Whatslly and Sendinblue.
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Customer Success AnalystHotmart Nov 2017 - May 2018Belo Horizonte, Minas Gerais, Brasil> Onboarding and training of external teams.> Strategic performance in tools for the platform's Corporate clients.> Activation of betas and MVP follow-up of new functionality releases.> Relationship building with operational team> Technical point of contact for customers
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Commercial AnalystSilmáquinas E Equipamentos Ltda Dec 2016 - Nov 2017Belo Horizonte, Minas Gerais, Brasil> Management and success of corporate clients and public companies.> Bidding and high-impact contract renewal and management.> CRM and SAP management for billing and sales compensation.> Process building of the entire commercial area (customer success, renewal and bidding).> Focal point of the commercial team with all other teams in the companies. -
Commercial AssistantNúcleo De Dança Tatiana Figueiredo Jun 2014 - May 2016Belo Horizonte, Minas Gerais, Brasil> Management of administrative and financial routines.> Management of outsourced teams and employees.> Creation and management of marketing services. > Management of events throughout the country.
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WriterApaixonados Por Séries Mar 2013 - May 2016Brasil -
Customer Service SupervisorMrv Engenharia Dec 2013 - Jun 2014Belo Horizonte, Minas Gerais, Brasil> Supervision of the BackOffice team.> Focal point between outsourced telemarketing operations and the internal customer service team.> Support to Marketing actions such as management of communication rules, organization of events and training for the sales area. > Analysis and follow-up of results such as NPS, SLA, TMA and TME. -
Backoffice AnalystRicardo Eletro (Máquina De Vendas) Nov 2011 - Aug 2012Contagem, Minas Gerais, Brasil> IT support in the Help Desk team for the commercial and legal teams throughout the country.> Reference in productivity and customer service, acting as internal team coach.> Lead the process of legal sales contracts and responsible for the internal process of international sales.> CSAT and SLA analysis of the team.> Direct action with the company board as CEO and board of directors for improvement of internal processes in the commercial, logistics and management support teams. -
Sales And Marketing InternLeroy Merlin Nov 2009 - Oct 2011Contagem, Minas Gerais, Brasil> Responsible for merchandising of the sectors: point of sale, beaconing and organization.> Administrative performance in HR with interviews scheduling, organization of internal events and training of commercial and logistics teams.> Leadership of the Young Apprentice team assisting in the day to day management as point, problem solving, participation in basic courses and day to day support.> Entering information and price conferences in the SAP system.
Carolina Mendonça Skills
Carolina Mendonça Education Details
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Project Management And Operacional Excellence -
Cr: 9,6 -
Marketing
Frequently Asked Questions about Carolina Mendonça
What company does Carolina Mendonça work for?
Carolina Mendonça works for Dsm-Firmenich
What is Carolina Mendonça's role at the current company?
Carolina Mendonça's current role is Business & Strategy | Customer Success |Operations | Sales & Growth | Project Management.
What is Carolina Mendonça's email address?
Carolina Mendonça's email address is ca****@****.com.br
What schools did Carolina Mendonça attend?
Carolina Mendonça attended Centro Universitário Mario Pontes Jucá - Umj, Faculdade Sumaré, Universidade Estácio De Sá.
What are some of Carolina Mendonça's interests?
Carolina Mendonça has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.
What skills is Carolina Mendonça known for?
Carolina Mendonça has skills like Atendimento Ao Cliente, Marketing, Recursos Humanos, Microsoft Office, Microsoft Excel, Adobe Photoshop, Google Adwords, Wordpress, Microsoft Crm, Microsoft Word, Microsoft Powerpoint.
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