Sergio Mendoza Email & Phone Number

Medford, Or, Us

*Description is a work in progress*

Medford, Oregon, United States

• Manage and optimize large Oracle SQL databases, supporting core banking functions for seamless member services.• Utilize Fiserv DNA to ensure accurate and secure transaction processing, contributing to system reliability.• Administer Jira, coordinating with cross-functional teams to resolve and manage high volumes of tickets daily, maintaining a smooth 24/7 Credit Union operation.• Leverage Atomic Automation for process improvements, driving efficiency and uptime across key systems.• Communicate effectively with teammates, ensuring projects and support tasks are handled with precision and speed.• Continuously learn and adapt to new technologies, enhancing overall system performance and personal growth.

Ashland, Oregon, United States

• Spearheaded the development of an AR mobile game using React Native and Expo, enhancing client’s user engagement on iOS and Android platforms.• Engineered a scalable MongoDB backend hosted on Google Cloud VMs, integrating Google Analytics for enhanced data-driven decision-making.• Implemented OpenAI APIs for AI narrators and responsive QR integration, elevating game interactivity and styling customization.

Remote

• Led a diverse team of PhD students and graduates in the development of a cloud-based dashboard for the WaterSoftHack initiative using HTML, CSS, JavaScript, and Google Cloud.• Guided project direction, making critical decisions to ensure timely and successful completion of the final product.• Demonstrated strong leadership by mentoring and coordinating the efforts of team members with varied expertise in programming• Developed key technical and communication skills while collaborating with experts across disciplines in a NSF-funded project.• Sole bachelor’s degree student, proving the ability to lead and contribute effectively alongside advanced degree professionals.

Ashland, Oregon, United States

• Managed software installations and updates on lab computers, ensuring compatibility and optimal performance for hundreds of machines across the campus. Assisted in the physical setup and lifting of IT equipment during upgrades and new installations.• Coordinated with faculty and IT application administrator staff to implement new technology solutions that enhance learning experiences.• Developed and implemented procedures for organizing and maintaining lab and classroom equipment and supplies to facilitate ease of use for non-technical individuals throughout the university year. Maintained a 100% clear ticket queue across campus.• Employed problem-solving skills to resolve challenging and newly discovered issues in Windows OS, Linux OS, and Mac OS environments, using professional troubleshooting methods to ensure timely resolution. Achieved exemplary customer service by managing and resolving over 96% of IT helpdesk support tickets on the first call.

• Revamped all housing floor plan documents, covering thousands of square feet of property within one week. This initiative provided around 1,709 on-campus students with enhanced documents, resulting in significant cost savings for the university.• Served and managed as the administrative assistant of graphic design, managing and updating visual content for all Southern Oregon University Housing operations, events, and informational materials using Adobe Creative Cloud programs.• Conducted periodic audits of social media accounts to ensure content was current, accurate, and aligned with the mission of the University.

Ashland, Oregon, United States

• Developed a custom web scraper using Puppeteer, automating the extraction of textbook information, including ISBNs, pricing, and OER (Open Educational Resources) designations from SOU’s bookstore, significantly reducing manual workload for faculty.• Generated 100% accurate, well-structured CSV reports containing detailed textbook data, allowing SOU to maintain compliance with state requirements for OER listings.• Conducted training sessions for SOU staff, ensuring smooth handover and ongoing usability, complemented by comprehensive documentation and a user manual.• Enhanced scalability and adaptability, making the scraper resilient to website updates and future academic terms, saving 90+ hours on annual updates and maintenance.• Delivered on time and within budget, adhering to a structured project timeline with milestone completions and clear documentation on any scope changes.

Ashland, Oregon, United States

• Collaborated with various universities to handle research data, performing a comprehensive analysis of the carbon export from rivers to coastal oceans. • Utilized satellite remote sensing and programmed datasets of surface reflectance from U.S. rivers in Javascript, contributing to the development of a model that incorporates data and hydrology to estimate fluxes.• Worked closely with the internship mentor to align project objectives, and aspirations, ultimately creating a scientifically backed analysis with the available data

Medford, Oregon, United States

Initially interned to assist and understand the process of instrument upkeep, repair, and general customer service. Later was hired to return to seasonally assist around the store, continuing to improve my skills and previously mentioned knowledge

Central Point, Oregon, United States

Leadership position with the task of instructing and encouraging underclassmen for 4 years of developed knowledge to ensure professional performances.

Medford, Oregon, United States

Assisted in selling merchandise to Hot Topic customers during the company’s busiest time of the year. This includes professional navigation, recommendations, customer service, and computer skills to locate items for customers.