Tiago M. Email & Phone Number

Swindon, England, United Kingdom

London, United Kingdom

London, United Kingdom

Londres, Reino Unido

• Providing 1st and 2nd line support for users and clients.• Windows 7 / 10 support.• Windows Server 2008 / 2012.• Active Directory Users, Computers and Group administration.• Mimecast Archive and email security administration.• Exchange account administration using Exchange Management Console and Shell.• Microsoft Office 2010 to 2016 support.• Sharepoint User/Document Administration.• Citrix Aplications/Receiver troubleshooting and support (Citrix Director/Studio).• Skype for Business and Audio Visual Support.• BitLocker encryption management.• Local and Network printing Administration using Cirrato Enterprise and HP Web JetAdmin.• Applying virtual machine solutions with VMware.• Avaya Voip Devices administration.• Data Backup and Restore using Simpana Commvault.• Office access and door control administration with Paxton Net2 Access Control.• Accountancy Software support and troubleshooting (Sage, Caseware, CCH PT, CCH AA, Viztopia, Alphatax Enterprise, Quickbooks, CoAct).

Londres, Reino Unido

• Retained Help desk responsibilities and additionally , 2nd line support issues whilst respecting the department Service Level Agreement.• Remote user support through Casper Suite and LANDesk.• Active directory users, computers amd group administration.• Centrify user account management.• Exchange accounts configuration and troubleshooting.• Configuring mobile devices and tablets (iOS and Android).• DHCP management.• Windows and Mac OS builds, using Microsoft Deployment Toolkit and DeployStudio.• Responsible for the Mac upgrade project throughout the Institute, deploying Mac OS X 10.11 and dealing with all software conflicts.• Network support and troubleshooting. • Wi-Fi Bluesocket access point administration.• Bitlocker and FileVault encryption process administration.• Network Printer deployment and configuration.• Advise on cost-effective solutions for purchasing new software and hardware.• Managing individual and group IT inductions for new starters.• VPN access management.

Sutton, Reino Unido

• Primary point of contact for end-Users. Administrating the Helpdesk ensuring requests are logged and processed in a timely fashion, resolving them respecting the department SLA’s.• Provide IT inductions to Institute staff and Visitors.• Responsible for the PC Purchasing Scheme, through Dell and Apple acquisition portals.• Active Directory Users, Computers and Group administration.• Software and Hardware deployment and trouble-shooting.• Remote assistance, using LANDesk, TeamViewer and remote desktop connection for Windows platforms. Casper remote and VNC for MAC platforms.• Citrix Receiver deployment and application troubleshooting.• Exchange account maintenance and configuration for Microsoft Outlook and Mac Mail.• Google Apps user administration.• McAfee Endpoint protection upkeep for Windows and MAC.• Xerox, HP and DELL network printers maintenance, configuring connections, budget codes and users.

London, Uk

Conduct telephone interviews with high degree of accuracy and integrity.Attend regular briefing sessions about each research project.Follow project specifications following company guidelines.Exercise courtesy and professionalism to all respondents.Maintain confidentiality of all collected data.Ability to type a minimum of 25 words per minute.Other duties as assigned by line manager.

Lisbon, Portugal

Monitor and authorise entrance and departure of employees, visitors and other persons to guard against theft and maintain security of stock, staff and premises.Remain covert during the whole shift to minimise theft.Providing a safe, secure shopping environment detaining any offenders where appropriate.Circulate among visitors, patrons and employees to preserve order and protect property.Key holder.Using the correct radio voice procedure.

Lisbon, Portugal

Respond promptly and efficiently to any call made by control in relation to crowd disturbances.Deal with crowd disruptions (sometimes physical removals/extractions).Robust response when required.Body and Bag searches if required.Monitor crowd movements and behaviour to identify potential issues or incidents and to take action to resolve as necessary.To ensure that the secured zones within the venue remain free of prohibited and restricted items.To follow protocol when dealing with alarms/incidents which require escalating to the next level.

Lisboa E Região, Portugal

Fire, construction material hazard prevention.Observe for signs of crime or disorder and investigate disturbances.Act lawfully in direct defence of life or property.Protect company’s property and staff by maintaining a safe and secure environment.Patrol randomly or regularly building and perimeter.Accurately reporting all incidents to senior managers.Preventing and detecting offences on site.Accurately updating administrative records and sheets.

Lisbon, Portugal

Management of Maintenance, diagnostic repair and requisition of computing hardware.Responsible for the internal military correspondence system (STM3) with management of classified information.Ensuring the service desk was manned with information being reported accordingly.Resolving issues and reporting back to helpdesk Manager.Active Directory operations.Remote user support.User permissions and database management.Cadet Moodle platform management.Network Printer management.IT requests/user printing permissions and credentials management.

Castelo Branco, Portugal

Diagnostic, repair, maintenance and hardware assembly .Software installation and repair.Direct client support with all computer material.Co- responsible for stock control and accounting.Stock database management .Co – responsible for vendor relationships on hardware acquisitionsLaptop/notebook complete disassembly/reassembly for maintenance (improved heat dissipation, dust and debris cleaning and thermal paste application).