Follow up the shipments' movement till delivery to the customers • Follow up the delayed shipments and contact the shipping agencies to expedite shipping. • Resolving daily tracking problems in an efficient manner to ensure the best service for customers • Follow up with different internal departments (Finance, Customer Service, Online Warehouse. etc.) to ensure the Customer demand is fulfilled on time/in full. • Receiving returned shipments from all shipping agencies and updating the tracking system • Investigate quantity discrepancies (shortages, overages & miss-shipments) against sales invoices, supported by shipping documents and navigate through the system to identify source of errors i.e. picking errors, billing errors, carrier/in-transit errors or customer count errors then reconcile these errors • Assist Accounts Receivable to reconcile payment discrepancies against customer claims. • Propose process improvements and recommendations for management to prevent or eliminate recurring issues.

Follow up export shipments and solve their problems