Menna Kamel Email and Phone Number
Menna Kamel personal email
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With over 12 years of experience in managing advertising campaigns and marketing communications for global clients, I am a customer success manager at Genpact, a leading digital transformation company. My mission is to ensure customer satisfaction, retention, and loyalty by delivering value-added solutions, insights, and support. I have multiple certifications in Google Ads and a strong background in social networking, which enable me to create and optimize effective online marketing strategies for diverse industries and audiences. As a program assistant manager for Snap Inc. at Genpact, I led a team of 12 specialists in executing and monitoring Snapchat advertising campaigns for the Middle East and Africa region, achieving a 95% success rate and generating over $10 million in revenue. Previously, I worked as a regional advertising operations manager at Huawei, where I managed the end-to-end process of launching and running online ads for Huawei products and services across 15 countries, resulting in a 30% increase in brand awareness and a 20% increase in sales. I am a strategic thinker, a budget tailor, and a deadline defeater. I enjoy collaborating with cross-functional teams and partners to deliver customer success and growth. I am always eager to learn new skills and technologies to enhance my performance and value.
Genpact
View- Website:
- genpact.com
- Employees:
- 132692
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Customer Success Manager - Snap IncGenpactNew Cairo City, Cairo Governorate, Eg
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Team Lead ManagerGenpact Sep 2024 - Present
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Customer Success Manager - Snap IncGenpact Jan 2024 - Sep 2024Egypt
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Program Assistant Manager - Snap Inc.Genpact Apr 2023 - Dec 2023
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Regional Advertising Operations ManagerHuawei Jan 2022 - Jan 2023 -
Marketing Operations ManagerBeeto Nov 2020 - Aug 2021
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Social Media Operations Manager - Tiktok Middle EastTiktok Oct 2019 - Oct 20201. Handling TikTok ME official social media accounts in terms of choosing and posting In-App content.2. Helping user growth team in choosing content to be boosted on official accounts. 3. On boarding celebrities and big media entities to join TikTok.4. Setting social media bi-monthly strategy for TikTok ME official accounts. 5. Social media coverage for TikTok on gorund activities & sponsorship events6. Responsible of growth hacking activities to increase content viewership, app downloads, and enhance brand reputation, by collaborating with well known Facebook pages & Instagram accounts that huge fan base and high reach to use their videos posting slots to post TikTok content either through paid or barter deals. 7. Monitoring TikTok sentiment on social media and reporting any negative hype or accounts on social media to safety team. 8. Give orientations about TikTok collaborations to media & advertising agencies to help them use TikTok as an advertising tool for their clients. -
Digital Strategy ManagerDotmedia Apr 2019 - Oct 2019New Cairo1. Strategizing annual, quarterly, & campaign based social media strategies & plan paid advertising strategies and budgets2. Coming up with creative tactical campaigns and setting its implementation process. 3. Develop success metrics and monitor progress using analytic tools.4. Analyse and offer quarterly reports to the management that outline any necessary changes to the digital marketing plan.5. Work closely with governmental team to guide & execute content based on the agreed strategies.
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Digital Operations ManagerIcon Creations Feb 2018 - Mar 2019Maadi, Cairo Governorate, Egypt1. Maintain ooperations work flow by establishing work schedules and assigning employees to tasks when needed. 2. Manage a team of account managers and executives by following up on their daily tasks. 3. Work with different teams to align on initiation and timely delivery of projects. 4. Handle creative and production team’s daily schedule and organize it based on the priority of delivery of the different tasks. 5. Involved in all stages of planning and creative process. 6. Work closely with the team to develop an in-depth understanding of the clients’ business and needs, products and marketing objectives. 7. Manage day-to-day escalations and troubleshooting of client issues. 8. Handle the pitching process from brief reception to presentation delivery. -
Digital Media ManagerEgyptian Media Jul 2017 - Feb 20181. Plan and execute all digital marketing, including, social media Ads, Google Ads, Mobile Ads, & Websites Ads placements. 2. Measure and report performance of all campaigns against goals (ROI and KPIs).3. Collaborate with internal teams to create landing pages and optimize user experience.4. Collaborate with agencies and other vendor partners.5. Create customers behaviour profiles to set targeting criteria.6. Monitor, optimize, and do the necessary changes for best campaign results. 7. Provide EOC reports with analytical finding & recommendations. -
Digital Operations ManagerEgyptian Media Aug 2016 - Jun 2017Mohandessein1. Managing the day to day running of the Digital Marketing Team to ensure that client expectations are met in an efficient manner.2. Managing the teams schedules every day / week to ensure production output is efficient.3. Working with the other Senior team (Digital Media, Social, Account Management and Creative Team Head) to align all projects in line with the briefs objective.4. Working alongside the Agency's' Production Manager to align overall campaign production of a campaign.5. Scheduling and prioritizing projects and ensuring all deadlines are met.6. Working as part of a team to deliver a high level of service and cooperation to both clients and colleagues alike.7. Participating in full at all team meetings and all relevant client and business discussions.8. Undertaking other tasks as and when directed by line manager and or when reasonably requested by other colleagues. 8. Assisting fully in the marketing and promotion of the business.9. Managing time to ensure projects are handled efficiently, on time and prioritized accordingly to notify avoid any conflict or issue.
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Operations ManagerFifth Dimension (5D) Mar 2016 - Aug 2016Maadi1. Managing day to day operations for both social media & creative teams. 2. Proofread & insure monthly posting plans quality in terms of ideas, captions, and designs before submitting to clients. 3. Acting as project manager to solve any issues with clients when needed. 4. Creating & developing clients' strategies alongside with strategy team if needed. 5. Presenting proposed strategies to clients in official meetings if needed. -
Senior Social Media SpecialistMediasci Me Jan 2014 - Oct 20155Th Settlement1. Work along with both the strategy & creative team in creating assigned social media strategies. 2. Generate, edit, & publish monthly content / posting plans / campaign based for clients.3. Moderate & engage with social media users across different platforms. 4. Analyse and provide a detailed monthly report with qualitative recommendations & quantitative social media metrics & insights either manually of using different analytics tools5. Design, gather, and analyse data for listening, reputation management & competitors reports either manually of using different analytics tools.6. Sense & solve any crisis that may happen or already happened on social media individually or through guiding the client on crisis management procedures. -
Social Media ExecutiveBsocial Company Oct 2012 - Oct 2013Sheraton - Helopolis1. Create monthly content.2. Moderate social media assets.3. Help, execute & manage in creating tactical / seasonal campaigns / contests for clients.4. Write Facebook Ads Copies in both Arabic & English.5. Doing research about latest design trends for social media use. -
Office ManagerFuture Technologies Company - Futec Nov 2008 - Oct 2012Salah Salem - Nasr City1. Using a range of office software, including email, Microsoft Office and ERP Systems.2. Managing filing systems.3. Following up POs with customers, agents, and suppliers.4. Arranging and managing CEO appointments & correspondents.5. Maintaining the condition of the office and arranging for necessary repairs.6. Oversee the recruitment of new staff, sometimes including training staff development.7. Held meetings with senior management to review performance; liaising with other administrative teams to provide upper management with the necessary reports & employers assessments for annual raise.8. Preparing invoices and packing lists for foreign agents.9. Checking best shipping rates with shipping companies.10. Contacting shipping lines and booking vessels.11. Preparing Bill of lading.12. Following up procedures till shipments are being received.13.Follow up on clients’ payments according to agreed contracts.
Menna Kamel Skills
Menna Kamel Education Details
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Nozha Language SchoolThanaweya Amma
Frequently Asked Questions about Menna Kamel
What company does Menna Kamel work for?
Menna Kamel works for Genpact
What is Menna Kamel's role at the current company?
Menna Kamel's current role is Customer Success Manager - Snap Inc.
What is Menna Kamel's email address?
Menna Kamel's email address is me****@****ail.com
What schools did Menna Kamel attend?
Menna Kamel attended Ain Shams University, Nozha Language School.
What are some of Menna Kamel's interests?
Menna Kamel has interest in Civil Rights And Social Action, Social Services, Children, Arts And Culture.
What skills is Menna Kamel known for?
Menna Kamel has skills like Social Media Marketing, Social Media, Digital Marketing, Advertising, Facebook, Copywriting, Blogging, Marketing Communications, Marketing Strategy, Management, Online Marketing, Digital Strategy.
Who are Menna Kamel's colleagues?
Menna Kamel's colleagues are Sujit Tope, Prashant Kumar, Bhanu Teja, Jun Bautista, Tanmoy Borah, Mona Rathod, Shubhi Tandon.
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Menna Kamel
Assistant Professor At College Of Computing And Information Technology, Arab Academy For Science, Technology And Maritime TransportEgypt1yahoo.com -
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