Mennen Afework Email & Phone Number

Silver Spring, MD, US

United States

Columbia, Maryland, United States

• Outstanding customer service skills and Providing excellent shopping environment.
• Demonstrated ability of increasing business sales and customer satisfaction level.
• Developing and sustaining friendly relationships with customers.
• Adept in marketing new clothing brands and negotiating with customers.
• Knowledge of using computer, calculator, and operating credit and debit payment.
• Support online customers, fielding real-time calls, emails from customers across the country.

Baltimore, Maryland Area

Acquire rental and investment properties.

Fulton, MD

• Technical Support for KP website across all regions, KP affiliates and Facilities
• Assist and process members and providers inquires; including clarification of benefits, appointment access, medical referrals, payment of claims, processing premium payments, and more
• Resolve problems by navigation and troubleshoot
• Designate and forward inquires onto appropriate departments
• Documenting all incoming contacts according to procedure; complaint compliance resolution

Jessup, MD

Bowie, MD

• Execute to club members with meals and banquet services.
• Correspond with repeat and new members and maintain best customer service by resolving issues.
• Assessed and processed payments for customers.

Washington, DC

• Set up Microsoft Tablet for Washington Public students: created individual accounts; uploading data and necessary applications including shortcut access on desktops.
• Placed all completed Microsoft Tablets in their individual case for delivery to students.

Washington D.C.

• Attend to customers while maintaining the organization’s high customer service standards.
• Built relationships with repeat customers by learning and identifying their preferences
• Multi-tasked by making reservations and seating guests as they arrived, serving seated clientele and operating as a cashier for departing customers. Sharpened communications skills by resolving customers complaints and.

San Jose, CA

• Managed day-to-day operational aspects of a project and capacity. Created and executed project work plans and revised as appropriate to meet changing needs and requirements
• Conducted effective performance evaluations and mentored those with less experience
• Suggested areas for improvement in internal processes along with possible solutions
• Resolved issues in a timely fashion; accomplished and implemented project work plans as needed and required

Foster City, CA

• Provided organizational support for service contract sales representatives.
• Conducted effective performance evaluations and mentored those with less experience
• Coordinated multiple clients inquires in preparing, processing and tracking of all sales-related correspondence, quotation, bids and purchase orders
• Acted as primary point of contact for invoice related disputes; collaborated with Service Administration and Customer Care Center to ensure excellent customer service
• Executed quotations and booked service contracts for installed products

San Francisco, CA

• Analyzed and oversaw clients complaints; followed-through and made client calls
• Resolved more than 100 client’s issues and discrepancies. Increased, maintained and approved over 60 businesses by implementing a process of credit reference of repeat and prospective clients
• Researched and audited invoices and balanced accounts. Knowledge in cross-reference and filing systems.
• Multitasked and correspond with teams in various departments

San Jose, CA

• Analyzed and resolved personnel grievances, Developed and revised previous and daily organizational operations; communicated employee's and organization's objectives as a whole
• Managed, coordinated and administered personnel payroll system for 100-200 employees
• Accomplished and delivered over 50 client’s invoices and maintained accuracy; researched, audited and processed customer’s daily revenue

San Jose, CA

• Performed, conducted and initiated Human Resources Generalist processes
• Recruited for positions. Coordinated and conducted new employee orientations, trained new employees including in customer service skills and conflict resolution development
• Designed and implemented employees incentives programs and motivated employees
• Increased 97% productivity and customer satisfaction with excellent communication and maintaining close contact with external vendors and maximized quality products and services
• Managed and supervised organization's daily operation; worked and managed projects as needed. This was accomplished by collaborating with teams, incorporating routine office/clerical practices. Conducted office.
• Communicated and oversaw clients and employees progress and issues; arranged and contracted external vendors for the organization, Researched and audited over 60 projects

• Developed lesson plans and educated Early Childhood Children. Created positive and comfortable atmosphere for children. Designed and organized classrooms.
• Took leadership, created and suggested trainings for improvements. Collaborated, trained, recruited and communicated to other professionals
• Supervised and assisted employees and customers/parents in multiple activities; observed, communicated and interacted in daily development

Master Of Science (Ms), Human Resource Management

Bachelor Of Science (Bs), Human Development And Family Studies