Menon Rajadurai C.T.C Email & Phone Number

Toronto, Ontario, Canada

Manage both international and domestic Travel arrangements for corporate travelers, based on Volkswagen corporate policy.Assistance with online reservations and navigation questions related to the Travel Portal. Assist with a multitude of unique transactions and service, including but not limited to Monitor VIP reservations for vendor upgrades ,Limo reservations, black car/sedan, charter service, long stay accommodations etc .Assist with Pretrip approvals within the guidelines of the Volkswagen Canada Travel Policy. Contract negotiations with suppliers, meeting room booking and negotiations, coordination of ground transportation, food and beverages. Complete and submit travel expense reports for frequent travelers and the Volkswagen Canada leadership team. Handle post trip customer service issues ,re issues and schedule changes.

Manage both international and domestic Travel arrangements for corporate travelers, based on Volkswagen corporate policy.Assistance with online reservations and navigation questions related to the Travel Portal. Assist with a multitude of unique transactions and service, including but not limited to Monitor VIP reservations for vendor upgrades ,Limo reservations, black car/sedan, charter service, long stay accommodations etc .Assist with Pretrip approvals within the guidelines of the Volkswagen Canada Travel Policy. Contract negotiations with suppliers, meeting room booking and negotiations, coordination of ground transportation, food and beverages. Complete and submit travel expense reports for frequent travelers and the Volkswagen Canada leadership team. Handle post trip customer service issues ,re issues and schedule changes.

Responsible for assisting Agents as the primary support via inbound phone queues regarding Travel, programme and SABRE Processes related questions as they pertain to reservations and internal booking processes. Processing incoming, travel-related customer service calls’, resolving incoming calls from cardholders; bonus points; program questions, document services, ticketing requests, accounting and billing inquires.Acting as the primary escalation source for customer concerns and complaints. Troubleshoot and resolve complex customer booking situations to ensure quality Customer service and quick and fair outcome.• Assume responsibility for and negotiate resolution to escalated customer booking issues .

Handled inbound calls for airline reservations as well as schedule changes on airlines and revalidating and reissuing of tickets. . Managed payments and helped to complete voluntary changes for clients’ airline tickets• Completed BSP (Bank of Settlement Plan) Reports for Airlines and completed manual Airline reports• Answered all customer related enquiries in a timely manner, meeting or exceeding metrics. • Managed schedule changes paying attention to details.• Monitored queues in sabre system to ensure efficient issuance of tickets.

Handled inbound calls for airline reservations as well as schedule changes on airlines and revalidating and reissuing of tickets. . Managed payments and helped to complete voluntary changes for clients’ airline tickets• Completed BSP (Bank of Settlement Plan) Reports for Airlines and completed manual Airline reports• Answered all customer related enquiries in a timely manner, meeting or exceeding metrics. • Managed schedule changes paying attention to details.• Monitored queues in sabre system to ensure efficient issuance of tickets.

Bachelor'S Degree, Biology/Biological Sciences, General

Bachelor of Science In Botany

Bachelor’S Degree, Botany/Plant Biology, 1St Class

11 & 12

Grade 1 To 10