Mark Sharman

Mark Sharman Email and Phone Number

Experienced implementations and project management professional. Experienced in onboarding new clients and managing expansions and additional work for existing clients @ IntouchCX
Mark Sharman's Location
Clearwater, Florida, United States, United States
Mark Sharman's Contact Details

Mark Sharman personal email

Mark Sharman phone numbers

About Mark Sharman

MentallyAwake.com // I teach people the mindset they need to be wildly successful - to become Mentally Awake!I have a lifetime of personal experience of getting unstuck and becoming wildly successful. it's a journey that has seen me move across the Atlantic, work all over Europe, and travel to incredible places around the globe. I've owned a couple of very successful businesses and been able to work in some amazing organizations and with some tremendous people ... and I'm not done yet.I'm on a mission to help people tap into their potential and become wildly successful! If you've ever felt like you were stuck or that you could achieve so much more, then Mentally Awake is for you!Head over to mentallyawake.com/insiders and find out all the free resources I have to help you on your journey.

Mark Sharman's Current Company Details
IntouchCX

Intouchcx

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Experienced implementations and project management professional. Experienced in onboarding new clients and managing expansions and additional work for existing clients
Mark Sharman Work Experience Details
  • Intouchcx
    Manager, Global Implementations
    Intouchcx Jun 2021 - Present
    Tampa, Florida, United States
  • Intouchcx
    Qa Manager
    Intouchcx Jun 2019 - Jun 2021
    Tampa/St. Petersburg, Florida Area
    Run a multi-faceted QA team responsible for improving the work of our agents and developing our leaders as coaches. I have teams in five countries developing insights on agent behavior across a complex range of work types.Additionally, I am responsible for our new hire development and mentoring program to ensure that our newest team members come to the production floor fully ready to meet the client's expectations and develop themselves for their future career.
  • Intouchcx
    Transition Team Lead
    Intouchcx Dec 2018 - Jun 2019
    Tampa/St. Petersburg, Florida Area
    Lead a team of 15-40 agents who have just left training and prepare them for work with a production team. Coach and develop the agents to ensure that they have the maximum opportunity to succeed in their new role.
  • Intouchcx
    Team Lead
    Intouchcx Feb 2018 - Nov 2018
    Tampa/St. Petersburg, Florida Area
    Led a team of agents working inbound customer service calls. Consistently exceeded metrics for performance.
  • Intouchcx
    Team Coordinator
    Intouchcx Jan 2017 - Feb 2018
    Tampa, Florida
    Responsible for leading a team of highly motivated agents working to helpresolve real-life problems for our clients. Passionate about training and development of my team I have looked for opportunities to coach and provide training and leadership that allows them to focus on the things that make them successful, help them focus on the clients needs and remind them of the key role they play both within the organization and for our clients.
  • Mentally Awake
    Founder
    Mentally Awake Jan 2016 - Present
    Clearwater
  • Unfiltered Unfined Wines
    Sales Manager
    Unfiltered Unfined Wines Sep 2015 - Jan 2017
    Tampa/St. Petersburg, Florida Area
    Responsibe for the sales team in the Tampa / St Petersburg area
  • Unfiltered Unfined Wines
    Fine Wines Consultant
    Unfiltered Unfined Wines Jul 2015 - Sep 2015
    Tampa/St. Petersburg, Florida Area
    Sales and business development for the N Pinellas and Pasco markets
  • West Central Florida Council, Boy Scouts Of America
    District Executive
    West Central Florida Council, Boy Scouts Of America Sep 2013 - Jul 2015
    Tampa/St. Petersburg, Florida Area
    Membership, Finance
  • West Central Florida Council, Boy Scouts Of America
    Volunteer
    West Central Florida Council, Boy Scouts Of America Mar 2011 - Mar 2014
    Pack Committee Chair, District Training Chair, Unit Commissioner, Assistant District Commissioner
  • City Of Clearwater
    Customer Service Acct Rep
    City Of Clearwater Sep 2011 - Feb 2013
    Clearwater Fl
    Customer Serivce and Accounting functions for three busy marinas
  • City Of Clearwater
    Dockmaster
    City Of Clearwater Apr 2010 - Aug 2011
    Dock Master and Fuel Dock Attendent
  • Anclote Village Marina
    Marina Manager
    Anclote Village Marina Feb 2013 - 2013
    Holiday Fl
    General manager, responsible for marketing and operations
  • Mss Social Media Consulting
    Owner
    Mss Social Media Consulting Jan 2010 - May 2011
    Sarasota, Florida Area
    Advice and consult on strategies for social media for small businesses
  • Perfect Neighbors
    Owner
    Perfect Neighbors Sep 2005 - Jan 2010
    Sarasota, Florida Area
    General manager of home conceriege business
  • Telecom Plus Plc
    Sales
    Telecom Plus Plc 2003 - 2005
    Tunbridge Wells, Kent
    Independent representative selling telephone / internet / utility products to the general market
  • British Chambers Of Commerce
    Policy Manager
    British Chambers Of Commerce 2001 - 2003
    London, United Kingdom
    Draft policy papers and advise senior managers on positions regarding BCC policy
  • Thames Valley Chamber Of Commerce
    Information Manager / Policy Manager
    Thames Valley Chamber Of Commerce 1995 - 1998
    Slough, United Kingdom
    Draft position papers and advise senior staff on the position the chamber should adopt on particular issues
  • City Business Library
    Assistant Librarian
    City Business Library 1992 - 1995
    London, United Kingdom
    Helped set up and run Business Information Focus, the fee-based information research arm of the City Business Library
  • Jordans
    Sales Manager
    Jordans Aug 1989 - Apr 1992
    London, United Kingdom
    Information product sales

Mark Sharman Skills

Nonprofits Fundraising Public Speaking Social Media Marketing Event Planning Social Media Training Strategic Planning Leadership Development Marketing Sales Team Building Event Management Public Relations Leadership Marketing Communications Volunteer Management Customer Service Media Relations Management Policy Community Outreach Program Development Strategy Time Management Coaching Marketing Strategy Social Networking Change Management Business Planning Microsoft Excel Organizational Development Community Development Wine And Spirits Industry Project Management Newsletters Press Releases Strategic Communications Advertising Wine Lists Wine Sales New Business Development Facebook Blogging

Mark Sharman Education Details

  • Birmingham City University
    Librarianship And Information Studies
  • Haywards Heath Sixth Form College
    Haywards Heath Sixth Form College
    Sociology, Economics, Computer Science
  • Downlands Comprehensive School
    Downlands Comprehensive School

Frequently Asked Questions about Mark Sharman

What company does Mark Sharman work for?

Mark Sharman works for Intouchcx

What is Mark Sharman's role at the current company?

Mark Sharman's current role is Experienced implementations and project management professional. Experienced in onboarding new clients and managing expansions and additional work for existing clients.

What is Mark Sharman's email address?

Mark Sharman's email address is ma****@****ter.com

What is Mark Sharman's direct phone number?

Mark Sharman's direct phone number is +194190*****

What schools did Mark Sharman attend?

Mark Sharman attended Birmingham City University, Haywards Heath Sixth Form College, Downlands Comprehensive School.

What are some of Mark Sharman's interests?

Mark Sharman has interest in Youth Development, Social Media, Non Profit Management, Health, Fund Raising, Media Relations, Children, Education, Environment, Science And Technology.

What skills is Mark Sharman known for?

Mark Sharman has skills like Nonprofits, Fundraising, Public Speaking, Social Media Marketing, Event Planning, Social Media, Training, Strategic Planning, Leadership Development, Marketing, Sales, Team Building.

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