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Checked endpoint security solutions such as antivirus software, anti-malware tools, and intrusion detection systems. Verified that endpoint protection mechanisms were up-to-date and functioning effectively to safeguard against security threats.

Acted as the central point of contact for disseminating information to users regarding scheduled maintenance activities, system upgrades, and unexpected downtime events. Proactively communicated with users via email, phone, or internal messaging systems to notify them of upcoming maintenance schedules and any anticipated disruptions in service. Addressed user inquiries and concerns related to IT services, downtime incidents, or maintenance schedules, providing timely updates and resolutions.

Provide first-line technical support to end-users, addressing hardware and software issues promptly and effectively. Remote support assistance at the all availble time slots and on call support. Diagnose and troubleshoot computer problems, network connectivity issues, Email problems, AD issues and peripheral equipment malfunctions. Install, configure, and maintain computer systems and applications. Collaborate with cross-functional teams to implement IT projects and upgrades. Create and maintain documentation for troubleshooting procedures and IT processes. Conduct end-user training sessions on various software applications. Assist user in resolving basicissues related to software applications Log and track support tickets, ensuring timely resolution of user problems. Collaborate with the development team to escalate and resolve complex software issues. Handled user training initiatives, educating personnel on cybersecurity threats and best practices to enhance organizational security posture. Exposure to basic website development and content management. Implement and maintain switch configurations, VLANs, and trunking to enhance network performance and segmentation. Troubleshoot network connectivity issues related to switching, routing, and VLAN configurations.

Basic and decent knowledge in creating and managing websites using WordPress, Wix, and GoDaddy. Experienced in leveraging the unique features and functionalities of each platform to develop responsive and visually appealing websites. Projects worked in :www.jerseygroup.com (Worked in pages and content entry)

Bachelor'S Degree, Computational Science

Overview of computer science concepts and history Introduction to programming languages and paradigms Fundamentals of algorithms.

Ccna - Switching And Routing

Activities and Societies: * Cisco Certified Course Network Associate - CCNA (ID: CSCO13371310) * Microsoft Certified Solution Associate.