Mercedes Paredes Email & Phone Number

Guatemala

Guatemala, Guatemala

Develop and execute the strategies related to leadership, communication and corporate values; partnering with the agency Director to impact the organizations' goals.

Guatemala

- Align the strategies of the area to the needs of the operation and to the Corporate Talent and Organizational Culture guidelines. - Identify potential talent to reduce gaps and to develop career and succession plans. - Develop programs to improve or maintain the organizational environment. - Assure that the performance evaluation cycle is fully executed..

Guatemala

• Elaborate and execute the annual and quarterly plans for the Human Resources department.
• Elaborate, execute and control the monthly, quarterly and yearly Human Resources budget.
• Plan and implement HR projects to impact the company strategy.
• Develop and update the Human Resources policies.
• Coordinate the recruitment and selection process for back fill and/or new positions.
• Develop and coordinate the training and development program, as well as the succession planning.

Guatemala

• Developed and facilitated an HR policies reinforcement program which helped to reduce involuntary turnover.
• Managed the rewards and recognition program recognizing 425+ employees on a yearly basis.
• Advised 25 front line managers in the interpretation of the local code of labour, internal rulebook and Human Resources policies and procedures, to calibrate disciplinary process decisions.
• Mediated between employees and managers when situations where escalated to the HR department, to solve issues based on facts and to prevent future grievances from the employees.
• Implemented new activities (birthday celebrations, mother’s and father’s day celebrations, amongst others) through the High Impact Touch Points program to strengthen employee engagement
• Introduced controls to the Life and Health insurance administration, which reduced the premium experience and was translated into savings to the yearly premium renovation

Guatemala

• Elaborated the HR annual plan for the four lines of business of the group, to be aligned to each of their strategies.
• Reported the Key Performance Indicators of the area, and implemented projects/changes based on the analysis of this information.
• Designed the training and development programs and career plans for 200 employees to provide them with the appropriate skills to perform their jobs.
• Coordinated the Employee Engagement program, from the creation of the survey to the action plans sessions with the four lines of business of the group, to ensure changes were implemented to improve the work conditions.
• Coordinated the performance evaluation process, using the 360° methodology, providing feedback and creating actions plans to help employees improve/maintain their performance.
• Managed the internal communication program, coordinating electronic communications, bulletin boards display and a bimonthly newsletter, to guarantee the information reached all employees.

Guatemala

• Coordinated the recruitment and selection process, based on competencies, for both front line associates and managerial positions, with an average of 90 open positions every month, ensuring the new hires joined the.
• Participated in different job fairs and special events every year to promote open positions.
• Elaborated daily, weekly, and monthly reports to follow up on the key performance indicators of the Hiring department.
• Implemented the Employee Referral Program which resulted in the main recruitment channel significantly reducing the cost per hire.
• Supervised two Hiring assistants, following up on their performance and development.

Guatemala

• Coordinated the Human Resources activities for three different locations (Guatemala, El Salvador, and Honduras), ensuring all HR processes were standard in these three countries.
• Coordinated the recruitment and selections process, mostly hiring Chartered Accountants, ensuring they joined before the busy season started.
• Facilitated the new hires orientation session as part of the on boarding process, providing new employees with the information and tools to perform their roles.
• Executed the training program and career plans for all employees according to the regional plan
• Coordinated the performance evaluation process for 150 employees, and facilitated the roundtable sessions with each Business Unit: Managers, Senior Managers and Partners (performance rating discussion sessions), to.
• Organized cultural and sports events to promote the work-life balance at the firm

Guatemala

• Coordinated the recruitment and selection process for all types of positions in the plant: general labour, administrative and managerial roles, with an average of 100 open positions every month, ensuring vacancies were.
• Facilitated the new hires orientation session 52 times a year, to groups from 20 – 25 new employees to engage with employees on the first week they had joined.
• Communicated to all employees the organizational values and internal policies and procedures through different channels (bulletin boards, newsletters and informational sessions)
• Administered internal personnel processes (internal movements, promotions, disciplinary processes, terminations) for 1,300 employees, advising supervisors on a case by case basis
• Captured all the internal personnel processes in the company’s HRIS to maintain updated electronic files
• Elaborated weekly and monthly reports to follow up on the key performance indicators of the department (absenteeism, turnover, training penetration)

Bachelor'S Degree, Industrial/Organizational Pshychology

Hr Connections Program

• Health and Safety Legislation • Employment Law and Diversity in workplace • Canadian Industrial Relations

Master'S Degree, Corporate Administration

Education record