Meredith Gilbert Email & Phone Number

Conducted a comprehensive evaluation of the application portfolio for the new district attorney's office, identifying gaps, redundancies, and opportunities for consolidation and enhancement to support legal operations efficiently.Facilitated workshops and interviews to collect detailed system requirements for 115 applications, producing high-quality documentation and specifications for development teams.Developed and maintained documentation for system configurations, processes, and procedures, facilitating knowledge transfer and ensuring compliance with regulatory standards.

Successfully implemented the Socotra platform for a P&C licensed agency using Agile Project Management methodology within a 2.5 month period.Managed a project team consisting of internal engineers, an outside Service Integration Partner team, and the customer SMEs. Established and led the agile process used by the entire project team along with the documentation templates to be used in future project efforts. Led UAT and end-user training planning activities for customers on various Socotra projects.

Denver, Colorado, United States

Responsible for the relationship management, discovery, development and integration coordination, and implementation of various technology adoption strategies within the Commercial line of business.Lead on the business transformational initiative to automate the manual invoice process using OCR and RPA technology handling over 200+ vendors from both the U.S and Canada.Product Owner within the OCR Scrum team of 11 developers along with managing a team of 6 Document Specialists supporting all OCR projects within the Federated team.

Castle Rock, Colorado (Remote)

Principle Consultant serving as a Project Manager on the team responsible for delivering the new online & mobile platform to over 500 thousand customers for the Truist Merger account.Principle Consultant serving as both the Senior Business Analyst and Project Manager on the Truist Merger account working within the RPA team.Dispositioned the RPA combined portfolio based on ROI and combined business value to resulting in efficient migration onto the new Truist automation platform.Identified automations for enhancement opportunities to maximize ROI within the RPA portfolio and expand upon the smart technology available within the various business units.

Remote

Led various Intelligent Data Capture projects as the Systems Analyst responsible for process improvement and design, requirement translation and documentation, unit testing, QA and UAT management, project management, technology integration, production deployment and post-production support.Delivered multiple KTM projects using OCR/ICR and handwriting extraction techniques resulting in a timesaving of over 40 minutes within a single process capturing over 800 data fields.Integrated a combined Intelligent Automation process using both KTM and Blue Prism to audit data after performing data extraction from historical documents within various repositories.Responsible for multiple Kofax projects that consumed over 1.5 million documents annually.

Represented and consulted for the ECM CoE team on all Kofax OCR/IRC related projects across.Promoted Kofax projects throughout AIG Life & Retirement to grow the team and expand the technology into various business divisions.Delivered straight-through processes for multiple intake channels eliminating the need for extensive manual handling of documents and increased cost savings.

Senior Business Analyst on the ECM COE team. Specializing in Kofax/KTM technology, I work within a team to gather business requirements surrounding documents including process flow, user interaction and business processes, as well as back end system functionality to automate the document lifecycle and eliminate physical files.

•Performed all business analysis, requirements documentation, business process re-engineering, end user test planning, and end user training on three successful ECM enterprise projects in less than two years.•Deliver high quality customer service, thorough investigation and identification of system issues, and technical assistance for enterprise document management products on a daily basis.•Responsible for defining and analyzing business processes create workflows which eliminate inefficiencies and increase ROI for the company on new development and product configuration.•Lead System Administrator and Workflow Designer for the Enterprise Content Management system serving over 600 end users. •Responsible for the generation/execution of all test plans and collaborating with developers to ensure comprehensive test coverage of all products prior to production release.•Coordinate and oversee all end-user testing of in-house and 3rd party applications.

Exceeded my year-end premium goal of $4.9 million by $76,747 while achieving a Quality Improvement Program (QIP) score for the year of 2006 of 95%.Participating in the re-vamp project for the Bright Ideas system currently used within Pinnacol, and I have been a contributing member to the project team. Responsible for superior customer service and the maintenance of my book of business to help ensure profitability for the company.

Continuously exceeded multiple goals of new business quotes and finalizations contributing to a very successful New Business team.Established myself as a dependable contributor and a leading performer to a successful team within a successful company.

Managed 130 employees as a Human Resource Manager in all employee related matters to include recruiting, new hire orientation, and training for both OSHA and safety requirements.Spearheaded the Customer Service Initiative involving 20 employees and surveyed over a thousand customers helping to improve the customer service index score from 45% to 70%.Supervised 60 employees in the production department, and helped to manage the Service team.