Hello! I’m a seasoned professional in customer success, home technology, and operations management, known for delivering exceptional customer satisfaction and retention. With a career marked by rapid promotions and sales awards, I bring a unique blend of skill, passion, and strategic insight to every role I undertake.At Guardian Protection, I've achieved a remarkable 95% customer satisfaction rating and generated significant revenue by presenting products and services, both in person and virtually. My ability to coach teams of over 75 employees, along with my knack for building and maintaining strong client relationships, was instrumental in achieving a 90% client retention rate. I pride myself on tailoring solutions to individual needs, which has led to forming exclusive partnerships and expanding business networks at key industry events.Previously at ANGI Homeservices, I managed over 100 customer accounts, driving an 87% retention rate and a substantial increase in renewal revenue. My career there was a journey of continuous growth, moving rapidly through the ranks to manage top-tier accounts. This progression reflects my commitment to excellence in customer relationship management and strategic business development.My motivation lies in the joy of solving complex problems and driving transformative growth. I thrive in environments that challenge my skills in strategic planning, team leadership, and innovative problem-solving. Recognized for my communication and leadership skills, I am not just focused on the bottom line but on fostering a culture of continuous improvement and excellence.
Listed skills include Customer Service, Microsoft Office, Restaurants, Microsoft Excel, and 1 others.