Liaise with Executive Management and San Francisco Core Management to identify financial and guest experience goals. Implementing new or improved processes and training to achieve those goals. Analyzing and review of Profit and Loss statements and other tools to identify areas in need of attention and resolve. Reconcile all facility transactions, review of general ledger, and reporting to the corporate office. Complete and process high level HR duties for the Payroll, Compliance, and Legal departments. Administration and facilitation of benefits and enrollment for all employees in the San Francisco location. Processing payroll and ensuring timely pay of commissions, bonuses, vacation, and sick pay. Managing the documentation, treatment, and recovery for staff that are within the Workers Compensation Program. Creating a harmonious work environment by acknowledging staff and facilitating open, direct, and accountable communication. Conducting interviews, hiring, training and disciplinary actions including termination. Organize recruitment and placement of required staff. Establish work schedules while applying strategic and dynamic staffing to increase productivity and revenue. Maintaining a safe and effective work environment by following all city, state, and federal guidelines in addition to scheduling all preventative and reactionary repairs and maintenance work. Facilitate coordination and communication with vendors and support services. Coordinate, manage and monitor the workings of various departments. Overseeing purchase orders, facility inventory, and proper distribution and use of product.

Provided support to core management by handling office administration, such as, filing, managing inventory and ordering of office supplies, managing interoffice mail, reconciling daily payment transactions, petty cash/paid outs, and completing cash bank deposits. Utilized the unique operating system to generate reports and maintain an up-to-date calendar/spreadsheet documenting tardies and absences. Assisted the Operations Manager with completion of payroll, managing shift change requests for staff and handling all Private Appointment bookings. Managed daily activities of the spa, time cards and disciplinary action when needed. Set the example by following company policies and procedures; reported incidents, accidents, and injuries, as well as ensured uniform and personal appearance are aligned with the Burke Williams brand.

Provided guests with unparalleled service and results through customized treatments, specialty services, and enhancements. Educated guests about the importance of home care and recommend products and routines that provide results to achieve their skin care goals. Performed a multitude of waxing services using both hard and soft wax. Building relationships with guests to provide a more memorable experience and maintain repeat clientele. Ensured that the Health and Safety Policies of California Board of Barbering and Cosmetology are followed, along with maintaining our company's standards.

General Manager - Plan, direct and coordinate the operations of the business to meet the company’s targets and policies. Plan and maintain systems and procedures for operating efficiency. HR duties including but not limited to employee relations, payroll, benefits, legal compliance, employee performance and development. Hire, train, supervise, and mentor all staff, managing for optimum performance and employee satisfaction. Maximise profit while minimizing costs. Ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met. Maintain company website and handle web orders and customer service.Other responsibilities include marketing, logistics, information technology, customer service and finance.Senior Buyer - Planning and selecting a range of products to sell in our retail outlets. Source new merchandise and review existing ones to ensure products remain competitive. Maximise profits and provide a commercially viable range of merchandise at competitive prices. Keeping up to date with market trends and reacting to changes in demand.

Licensed and specialized in skin care and skin care products. Performed a variety of facial and body treatments intended to increase, improve or maintain the appearance and health of human skin. Provided skin care education to all clients and customers. Developed and communicated customized recommendations and a treatment program for each client. Ensured that the Health and Safety Policies of California Board of Barbering and Cosmetology are followed.Areas of expertise include clinical facials, chemical peels, full body waxing, tinting, and makeup application.

Greeted/interacted with guests throughout the facility, guided school/group tours of the facility (both front of the house and behind the scenes), conducted various presentations on marine biology/conservation topics, climate change and energy/sustainable practices, hands-on experiments, and animal feedings. Set up and break down of rooms for classes/events/birthday parties/events, taught lessons with topics in marine biology to grades K-12, created a classroom environment conducive to learning and promoted excellent student engagement, facilitated birthday parties and sleepover programs, assisted with new employee training, created daily schedules/rotations, opening/closing procedures, and basic administrative duties.