LEGAL RECEPTIONIST - TYLER TIPPING & WOODSMarch 2023 - August 2024• I provide calm, compassionate service to clients experiencing trauma and family violence.• I skillfully organised the principal's calendar and daily appointments, consistently handling all schedules and information for the firms nine Solicitors.• I meticulously edited the principal's voice transcriptions using advanced vocabulary skills in ensuring the highest standard of correspondence. • I communicated with clients, barristers, staff, and management, providing high-level administrative support. • I managed and organised high-volume emails, responding to up to 100 emails daily, along with high volume incoming phone calls, directing them to appropriate personnel. • I worked with family law and criminal files keeping both up to date.• I improved efficiency by creating an organised system for access and retrieval of regulatory forms and documents and reorganised the reception area to streamline functionality.• I ensured prompt delivery and signing of legal documents, handled file correspondence with Court files and documents delivered and collected on time. • I managed all office supplies, inventories, and office stationery.• I managed servicing of all office automation equipment and IT Support.Achievements: Handled office flooding, saving important files and documents.Was assessed by management as making significant improvements to the firm overall and recognised by Solicitors for my high standard as a self-starter with high initiative.

• Assisted with making improvements in response to management restructuring. • I organised files for an audit and received high praise for my work.• I completed training on the new computer software and trained staff. • I helped with sales by introducing modern marketing techniques and creating effective advertisements. • In addition, I attended appraisals and provided clear potential outcomes for vendors and consulted with solicitors/conveyancers.• I organised new signage and updated photographs to bring a fresh vibe to our advertising. • I took care of reception at intervals during my tenure. Achievements: There was an immediate increase in inquiries

• I provided calm and compassionate service to all clients.• I maintained an orderly reception area at all times.• I provided high-level administrative support to eight solicitors and staff across three offices, managing our two-tier interview rooms.• I managed high-volume email alongside high-volume incoming calls, directing messages appropriately. • I ensured prompt signage and delivery of legal documents and confidential information ensuring Court files and legal documents were processed in a timely manner.• I was responsible for all office stationery, and processing of payments.• I deeded Wills and Certified documents.• I managed servicing of all office automation equipment.• It was my responsibility to ensure offices were securely locked at night.Achievements: I was requested to provide accurate monthly reporting by area of law for cost benefit analysis and did so with clear graphical data.

• I assisted customers with product selection providing detailed information on features, benefits, and care.• I handled stock replenishment and returns.• I conducted face ups in allocated aisles on request.• I provided customer assistance in tool shop, the garden centre, the paint counter, homewares and all main registers.• I collaborated with team members to improve customer experience and provided support during peak hours, holidays, and the Covid-19 pandemic and during wildfire emergencies.• I contributed to growth by upselling additional products and services.• I created pocket-sized reference cards to assist new team members store guide for aged door greeters.• I maintained an organised workstation at all times.• I demonstrated empathy toward unhappy customers maintaining my composure while managing tasks simultaneously.Achievements: Management received positive customer feedback for my services.12 month high level appraisal.

• I conducted thorough assessments of students' abilities and developed appropriate goals.• I formulated learning plans & developed creative solutions to fit learning styles.• I evaluated instructional materials and resources, selecting the most appropriate.• I reviewed progress reports regularly, adjusting goals as needed based on results.• I interpreted and analysed academic data to maintain student development.• I organised professional development opportunities.• I ensured a safe learning environment by addressing behavioral issues promptly.• I established positive relationships with families, fostering trust and collaboration.• I coordinated arts and crafts, competitions, sports, music activities and concerts. • I initiated oral presentations to empower students in public speaking.• I initiated ‘One Week Budget’ project for monetary skills.• I devised strategies to reduce expenses and modernise operations to keep the institution sound.• I consulted with Government & regulatory agencies to verify conformance to standards.Achievements - two students who achieved one of thehighest entries in English entrance exams.