Meredith Martinez, Mba, Pmp Email & Phone Number

Charlotte, North Carolina, United States

-Provides leadership-level oversight and support to Hylaine project teams across the entire portfolio of client accounts.-Produce organizational-level guidance and training in concert with other leadership (i.e. interviews, sales calls, lunch & learns, whitepapers, panel discussions, onboarding, coaching and mentoring teams).-Take proactive action to direct firm support and efforts to the right places across the portfolio to ensure successful project delivery of high value solutions.-Guide portfolio of accounts, adhere to varying client expectations, handling pre-sales, executive presentations and strategy.-Partner with account leads and Client Engagement to define account strategies for each Hylaine client

Charlotte, North Carolina, United States

-Coordinated an infrastructure project to roll out and migrate the network, telecom, print services, and AV/Video equipment due to M&A activity.-Managed a cross-functional team to replace the mainframe security layer, automate integration to Sailpoint, and migrate the mainframe across bank networks.-Supported onboarding for new consultants.-Assisted in sales activities and talent acquisition.

Greensboro/Winston-Salem, North Carolina Area

-Leading the replacement of point-of-sale (POS), kitchen display system (KDS), payment processing and help desk for a 65-location quick service restaurant (QSR) chain. Including management of other Project Managers also working on the project.-Managed the POS and KDS vendor relationships and liaised with Biscuitville leadership on key engagement initiatives.-Oversaw the development of a new API to integrate the POS and inventory/labor management system.-Implemented payment processing, including 500+ payment devices across 60 restaurants, and created solution training programs to support approximately 20,000-40,000 transactions per day.-Managed a supplier RFP project, and subsequent implementation, of a new Business Intelligence (BI) tool.-Designed and managed an enterprise-wide technology project intake process.-Advise leadership on the prioritization of innovation and process improvement projects for the technology roadmap and annual operating plan.-Collaborate with project stakeholders to capture and understand business needs, outline goals, scope, and requirements for each project, and develop detailed plans to drive results.

Winston Salem, North Carolina

-Ensures streamlined operations of the IT Department in alignment with business objectives-Leads the incident and problem management practice to quickly resolve global outages, communicate updates, and execute root cause analysis-Assists the VP in the planning, coordinating and designing of IT-related activities of the organization as well as provide administrative direction and support for daily operational activities-Defines and implements IT policies, procedures, reporting, dashboarding, and best practices-Plans and designs the execution of technology strategic initiatives, while ensuring that project/department milestones and goals are met within budget

Winston Salem, Nc

-Supervised team members, manages day-to-day operations, assigns incoming requests, handles all vendor management-Streamlined automated processes that update accounts and create reports resulting in 33% performance improvement-Formulated the project plan and supervised the tasks necessary to import 46,100 credit card accounts into our core banking system-Discovered cost savings of $250,000 by identifying a disconnect between our core banking system, imaging system, and online banking system

Winston Salem, Nc

Winston Salem, Nc

Madrid Area, Spain

Master Of Business Administration - Mba

Bachelors, Spanish, International & Global Studies

Activities and Societies: Sigma Sigma Sigma Sorority