Meredith S. Email & Phone Number

New York, Ny, Us

- Frontline strategic customer facing support focused on the quality of the overall customer experience- Interact on a regular basis with customers and businesses- SaaS- Manage account escalations- Collaborate with other functional areas to achieve customer satisfaction and resolve customer issues in a timely fashion- Analyze and report helpdesk statistics to improve customer experience and assure we remain within SLA’s- Train new associates on processes and procedures- Manage small team- HubSpot Admin

Individual and Group Instruction in the following modalities:Yoga - One on one or group yoga classes including yin yoga, hatha yoga, power yoga and guided meditations.Reiki - Various sessions are available depending on the client and their needs.Vibrational Therapy - One on one sound therapy sessions, as well as group sound baths, are offered depending on the clients needs.Tuning Forks - A variety of tuning fork systems are available for sessions.Life Coaching -Individual life coaching is available for individuals looking to reach their maximum potential.

Phoenix, Az, Us

● Developed a New Business Department to adapt to 10-15% growth in annualized premium year over year for 10 years.● Mentored new managers and associates that wanted to further their career● Responsible for meeting key performance metrics in customer service and production on a monthly, quarterly and annual basis● Managed key accounts for the company's New England and North Carolina business● Managed relationships with customers and vendors● Adept in the recruiting, training, supervision and mentoring of all levels of personnel and in seeing all individuals to their maximum performance.● Worked in conjunction with compliance department, researching laws and proposed legislation affecting the industry.● Directly responsible for managing company's new business processing.● Responded to customer requests via telephone and email.● Produced ad hoc reports and documents for Officers of the company. ● Developed new process for employee evaluation which resulted in marked performance improvements.● Analyzed departmental documents for appropriate distribution and filing.● Worked directly with Vice President to analyze the current bonus system that resulted in several of my recommendations being made.●Created call review assessments for quality control using data analysis●Responsible for process improvement development and implementation●Managed several projects that furthered the company by enabling greater production per associate and the need for less associates.

Phoenix, Az, Us

● Immediately addressed problems with customers to promote quick and successful resolution.● Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.● Oversaw the training of all new associates in the department. ● Used process improvement to outsource manual processes for less overhead. Worked with vendors to incorporate logic into AS400 systems to ensure compliance with efficiency. ● Handled scheduling duties to ensure that the department was properly staffed at all times.● Addressed complaints from both our customers and the Department of Insurance.● Processed Payroll ● Processed Garnishments ● Responsible for processing all new business on a daily basis.● Paid commissions on a daily, weekly and monthly basis to several hundred agents nationwide.● Assigned work to team members based on company needs, personal strengths and job knowledge.● Actively pursued personal learning and development opportunities.

Phoenix, Az, Us

● Paid commissions daily to agents that submitted applications● Provided stellar customer service on the phones to agents in the field● Maximized customer interactions by promptly identifying their needs and wants.● Processed new applications, assembled policies and reviewed all material for accuracy on a daily basis.● Educated new hires on company policies and procedures by designing and developing a training program.● Trained new associates, developed a program to streamline training and increase associate retention.

Phoenix, Az, Us

● Sort and distribute mail to all areas of the company● Scan and validate applications and the forms that accompany them● Copied, logged and scanned supporting documentation

Instructed children ages 3 through 12 on various yoga practices including meditation, asana, and breath work.

Bachelor Of Science - Bs, Forest Sciences And Biology

200 Ryt, Hot Yoga

Science