Meredith S. Email & Phone Number

New York, NY, US

- Frontline strategic customer facing support focused on the quality of the overall customer experience- Interact on a regular basis with customers and businesses- SaaS- Manage account escalations- Collaborate with other functional areas to achieve customer satisfaction and resolve customer issues in a timely fashion- Analyze and report helpdesk statistics.

Individual and Group Instruction in the following modalities:Yoga - One on one or group yoga classes including yin yoga, hatha yoga, power yoga and guided meditations.Reiki - Various sessions are available depending on the client and their needs.Vibrational Therapy - One on one sound therapy sessions, as well as group sound baths, are offered depending on.

Phoenix, AZ, US

• Developed a New Business Department to adapt to 10-15% growth in annualized premium year over year for 10 years.
• Mentored new managers and associates that wanted to further their career
• Responsible for meeting key performance metrics in customer service and production on a monthly, quarterly and annual basis
• Managed key accounts for the company's New England and North Carolina business
• Managed relationships with customers and vendors
• Adept in the recruiting, training, supervision and mentoring of all levels of personnel and in seeing all individuals to their maximum performance.

Phoenix, AZ, US

• Immediately addressed problems with customers to promote quick and successful resolution.
• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
• Oversaw the training of all new associates in the department.
• Used process improvement to outsource manual processes for less overhead. Worked with vendors to incorporate logic into AS400 systems to ensure compliance with efficiency.
• Handled scheduling duties to ensure that the department was properly staffed at all times.
• Addressed complaints from both our customers and the Department of Insurance.

Phoenix, AZ, US

• Paid commissions daily to agents that submitted applications
• Provided stellar customer service on the phones to agents in the field
• Maximized customer interactions by promptly identifying their needs and wants.
• Processed new applications, assembled policies and reviewed all material for accuracy on a daily basis.
• Educated new hires on company policies and procedures by designing and developing a training program.
• Trained new associates, developed a program to streamline training and increase associate retention.

Phoenix, AZ, US

• Sort and distribute mail to all areas of the company
• Scan and validate applications and the forms that accompany them
• Copied, logged and scanned supporting documentation

Instructed children ages 3 through 12 on various yoga practices including meditation, asana, and breath work.

Bachelor Of Science - Bs, Forest Sciences And Biology

200 Ryt, Hot Yoga

Science