Meredith Sparks Email & Phone Number

Radcliff, Kentucky, United States

➤ Continuously traveling to different branch locations to help out staff with customer service initiatives/programs.➤ Managing customer withdraws, deposits, and loan payments while providing high-level customer service, ➤ Efficiently processing cash advances, cashier's checks, and money orders as well as balancing cash vaults.➤ Aiding customers with processing transactions such as deposits, withdrawals, or payments to ensure needs are met.➤ Effectively making recommendations regarding ways to improve the institution/provide the best customer experience.➤ Achieving established goals and performance metrics and attended customer service training programs as requested.➤ Engaging in active listening with customers, confirming/clarifying information and diffusing angry customers as needed.

Elizabethtown, Kentucky, United States

➤ Aided and guided students in all aspects of classroom instruction to maximize inclusion, learning, and achievement.➤ Worked with students individually, in small groups, or whole groups to reinforce and teach basic learning content.➤ Applied positive reinforcement methods to redirect negative behaviors by conducting educational classroom activities.➤ Employed assessment tools and proactive strategies to improve instruction methods as well as foster creative thinking.➤ Continuously created lesson plans according to student's academic needs, including both individual and group work.➤ Monitored class progress and communicated with parents to meet as well as improve their student's educational goals.➤ Effectively ensured consistent implementation of behavior techniques and specific classroom management structures.

Elizabethtown, Kentucky, United States

➤ Kept a clean, organized work area and used bank software to track client information and generate financial reports.➤ Followed bank financial/security regulations and tracked, recorded, and stored information related to transactions.➤ Consistently collected revenue by reminding delinquent accounts and notifying customers of insufficient credit payment.➤ Ensured all transaction information was accurate and complete along with resolving complaints/account discrepancies.➤ Answered inquiries, aided customers with account related issues, and carried out specialized tasks for supervisors.➤ Continuously verified customers, admitted them to their safety deposit boxes, and opened/closed financial vaults.➤ Interacted with staff, internal departments, and customers to resolve customer service issues and improve processes.

Corydon, Indiana, United States

➤ Efficiently investigated and resolved various customer inquiries and complaints in a timely and empathetic manner.➤ Tracked, recorded, reported, and sorted information related to transactions, supplies, and customers to ensure accuracy.➤ Packaged cash, rolled coins, kept an organized work area, and handled currency information in a responsible manner.➤ Strategically used software to track information and followed all bank financial/security regulations and procedures.➤ Answered customer questions in person or on the phone, referred customers to other services, and recorded transactions.➤ Cross-sold products by answering inquiries, informed customers of new services, and directed customers to specialists.➤ Continuously reconciled cash drawer by proving cash transactions, counted/packaged currency, maintained cash supply.

Certification- Passed In Good Standing, Medical Assisting/Medical Office Clerk, 4.0

Associate Of Science - As, Pre-Nursing Studies, 3.8

Associate Of Arts - Aa, Office Systems Technology, 3.4