-Develop and grow meaningful long-term client partnerships with an outstanding customer service experience while earning relational trust through clear communication, transparency, accuracy, empathy, knowledge and experience.-Own communication with both the client and the internal team about accounts and projects, ensuring the client is clear on goals, strategy & progress and adapting to meet client needs and preferences around communication channels.-Oversee client progress including scoping project requirements, setting and coordinating timelines, onboarding and setup. -Develop supporting documentation, reports, and materials for client presentations, walkthroughs and video guides.-Lead the internal team to ensure deliverables meet quality standards, acting as a client advocate on brand positioning, objectives and preferences.-Identify opportunities for scope expansion and networking.-Proactively identify potential account risks and act to mitigate or resolve issues.

-Managed all marketing for the company's 5 brands-Coordinated marketing campaigns with sales activities-Maintained brand management-Oversaw the re-branding of logos for 4 company brands-Created yearly budgets in timely manner, while also cutting costs during COVID-19-Planned and implemented promotional campaigns and customer loyalty programs-Monitored and reported effectiveness of marketing campaigns-Supported, lead, and managed team of marketing interns year-round-Coordinated travel trade shows

-Implemented, promoted, and managed customer loyalty program-Monitored market trends, researched consumer markets and competitors’ activities to identify opportunities and key issues-Marketed existing and new products by developing and implementing advertising campaigns-Managed day-to-day running of the company’s digital marketing accounts.

-Developed marketing strategies using social media-Assisted in expanding customer base-Implemented campaigns through email marketing-Managed day-to-day running of the company’s main social media accounts-Developed a social media presence across a range of campaigns