Senior Account Technical Leader
CurrentAs a Technical Account Leader, I act as the trusted technical advisor to IBM and Partner clients as they accelerate their AI and Hybrid Cloud journeys. Collaborating across pre- and post-sales teams, I help set the technology strategy and solution design to complement clients' present and future needs in Financial Services, Life Sciences, Healthcare and Insurance sectors.I collaborate with clients to build and execute an IBM Client Technical Strategy (CTS) that is based on the client’s business and technical challenges, strategies, and priorities. As the leader of technical engagement with the client I direct leadership and ownership of the client experience of IBM Technology; defining client use cases from their Client Technical Strategy, engaging the customer on co-creation, defining the architecture, and engaging IBM Client Engineering and Customer Success Manager directly with the client for Workshops, MVPs, and deployment; direct engagement with IBM Labs and Research to showcase innovation, technology roadmaps, product feedback, and foster direct relationships with developers, and researchers, and support resources with our clients.My primary responsibilities include:Cultivating Collaborative Culture: Cultivate a growth mindset to foster a collaborative and purposeful culture with a passion for winning.Product Adoption: Help expand adoption of products across IBM's portfolio by demonstrating value in the context of clients' business, industry, and competitor landscape.Client Technology Experience: Own and lead a client's experience of IBM technology and define use-cases from their technical strategies.Customer Engagement: Engage customers in experiential workshops & collaborate with Client Engineering and Customer Success teams to shape sessions that produce transformation-inspiring prototypes.Industry Expertise: Maintain deep expertise in industry trends and their contemporary application to solving enterprise-scale technology problems.
