Managed specialized library for education-based agency. Oversaw collection development and maintenance, cataloguing, and circulation.

- Provided friendly and efficient public service, answered patron inquiries - Charged and discharged library materials- Assisted in the processing of library materials.- Assisted with holds, interlibrary loans, catalog updates, newspaper/magazine collection maintenance.

Advocated and applied user-centered design methodologies to ensure relevancy and usability of Web sites and online applications for clients and partners, including:- Stakeholder interviews to determine business and site objectives- User interviews to assess needs and analyze task flows- Usability test planning and execution- Expert site evaluations and competitive site audits.Created information design and navigation flows for Web sites and online applications, including: - - - User personas and scenarios- Site maps, wireframes and interactive prototypes- Flow diagrams- User requirements documents

- Designed, wrote, edited, and implemented online help systems, user manuals, release announcements, and fixed content for Morningstar's Advisor Business.- Built, trained, and managed team of four technical writers.- Wrote and edited marketing brochures, order forms, and other marketing-related subscriber communications.- Contracted out services and advocated technical writing role to other departments in the company.- Developed and ran usability testing for Morningstar Advisor Workstation, a Web-based application for financial professionals.- Conducted contextual inquiries, user testing for online help systems.