Dona Merium Email & Phone Number

Australia

• Manage the help desk call logging system and ensure it is fit for purpose• Oversee maintenance and troubleshooting call out requirements• Take an overview of service desk calls, response times and customer satisfaction• Oversight of people management issues within the team

Australia

• Handle inbound and outbound calls in a friendly and courteous manner• Give accurate and appropriate information to customer queries, troubleshoot issues, resolve complaints and escalate matter when required.• Address client inquiries in a timely and accurate manner• Facilitate information flow between customer service, account management, administration, quality assurance, training and accounts departments to meet Help desk objectives.• Liaise with banks and solicitors to book… Show more • Handle inbound and outbound calls in a friendly and courteous manner• Give accurate and appropriate information to customer queries, troubleshoot issues, resolve complaints and escalate matter when required.• Address client inquiries in a timely and accurate manner• Facilitate information flow between customer service, account management, administration, quality assurance, training and accounts departments to meet Help desk objectives.• Liaise with banks and solicitors to book property settlements and assist inquires relating to pre and post-settlement.• Advise clients about the funds requirements for the purchase settlements including Loan amount, shortfall and equity.• Advise clients about online property searches and certificates covering all states• Follow up with authorities about client overdue search orders Show less

Australia

• Prepare files for property purchases, discharges and refinances• Send instruction to the agents in the regional area• Attend property settlements• Identify inconsistencies and errors within the documentation• Ensure all correct documentation is obtained or dispatched at a settlement• Prepare files for lodgement with the relevant state Land Titles office• Complete the settlement process and dispatching files back to our clients

Melbourne, Australia

Villa Maria Catholic Homes is a renowned provider of high-quality disability, specialist education, aged care and retirement living services in Victoria. Main Responsibilities• Preparing bank reconciliation for several bank accounts.• Assisting preparing Tax returns - BAS• Allocating cost for relevant cost centers.• Assisting for Account Receivable and Accounts Payable by generating invoices and processing payments.

Csu Study Center - Melbourne

Charles Sturt University (CSU) is Australia’s fifth largest university offering around 400 courses to approximately 38,000 students worldwide. CSU is highly respected and consistently ranks as having one of the highest graduate employment rates of any Australian university.Main Responsibilities • Effectively prepare and facilitate weekly study sessions to encourage peers to develop greater subject understanding and improved confidence. • Work with peers with diverse language… Show more Charles Sturt University (CSU) is Australia’s fifth largest university offering around 400 courses to approximately 38,000 students worldwide. CSU is highly respected and consistently ranks as having one of the highest graduate employment rates of any Australian university.Main Responsibilities • Effectively prepare and facilitate weekly study sessions to encourage peers to develop greater subject understanding and improved confidence. • Work with peers with diverse language and cultural needs.• Cover course content and study techniques that will help peer students succeed in their assignments and exams.• Report to Course coordinators and interact with teaching staff regarding subject matters. Show less

Sri Lanka

The LK Domain Registry is an independent non-profit organization, which helps create the unique Sri Lankan identity on the web by registering Internet domain names in Sri Lankan country-coded top-level Internet domain (ccTLD) .lk. Main Responsibilities are; • Prepare and analyse monthly and annual financial statements.• Prepare and submit sale and corporate tax returns• Handle and manage the Accounts Payable function• Handle and manage Accounts Receivable to raise… Show more The LK Domain Registry is an independent non-profit organization, which helps create the unique Sri Lankan identity on the web by registering Internet domain names in Sri Lankan country-coded top-level Internet domain (ccTLD) .lk. Main Responsibilities are; • Prepare and analyse monthly and annual financial statements.• Prepare and submit sale and corporate tax returns• Handle and manage the Accounts Payable function• Handle and manage Accounts Receivable to raise invoices on a timely basis• Prepare cash flow statements, fund requirements & reconciliation of banks accounts• Prepare and review the budget, revenue, and expenses• Explain billing invoices and accounting policies to new staff, vendors, and clients• Complete various statistical returns in an accurate and timely manner in order to ensure that the organisation complies with its obligations, both statutory and non-statutory• Attend departmental management meetings and reporting on financial matters as and when required.• Document system functions and tasks as and when required• Help the IT team design a more efficient in-house invoice generating system to synchronize with the accounting software Show less

Certificate Iv In Finance And Mortgage Broking, Finance And Mortgage Broking

Associate Member

Professional Year

Master'S Degree, Accounting, Class 1

Activities and Societies: Pass Leader

Diploma Of Leadership And Management, Organizational Leadership, Diploma

Bachelor'S Degree, Bachelor Of Management Studies, 2Nd Class

Associate Member, Management Accounting

Associate Member, Accounting And Finance