Rohit Mishra Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Disputing Charges: Reviewing and helping corporate cardholders dispute charges they believe are incorrect or fraudulent. This involves investigating the charge, gathering evidence, and following up with the merchant or other parties involved.Assisting Cardholders: Providing customer service to corporate cardholders who need help navigating disputes. This involves walking them through the process, explaining what documentation is needed, and updating them on the status of their dispute helping clients to mitigate the risk of financial loss by great understanding of fraud & scam. Investigation: Work with the client to gather evidence (such as receipts, communications, or screenshots) that can help resolve the fraud dispute

Gurugram, Haryana, India

Specialising in fraud prevention.Collaborated with a US-based reporting agency to identify and mitigate fraudulent activities.Demonstrated expertise in upselling products/services to customers.As part of a team serving over 245 million consumers, I assisted individuals in understanding their credit reports and scores through Equifax, empowering them to make informed financial decisions. My responsibilities extended to providing guidance on resolving identity fraud issues in collaboration with local agencies like the Better Business Bureau (BBU) and Consumer Financial Protection Bureau (CFPB).I was also tasked with managing cosmetic disputes and regular disputes with credit reporting agencies, ensuring consumers' credit records were accurate and up to date. With a deep understanding of FICO scores and Equifax's scoring models, I helped consumers maintain their credit health, supporting their future eligibility for loans and other financial opportunities.

Gurugram, Haryana, India

worked for the same client Equifax Credit Reporting Agency with same role & responsibilities that I served in teleperformance during my tenure of Feb 2023 to May 2024. had to switch over teleperformance since the process was ramp down and taken over by teleperformance.