Michael Errante Email and Phone Number

Provide excellent customer service by communicating with customers before, during, and after the rentalExceeding all current monthly KPIs based on unit rentals, unit insurance, automatic payments, and suppliesMaintain facilities – sweeping, mopping, changing light bulbs, etc.Work independently on daily tasks as well as cooperate with team membersRun errands for the facility and travel to and work at other store locations

Fill stock in the various food areas using U-Boat, pallet jack, or flats to move items from delivery area to floorPull and dispose of any items that are out of date, damaged, or spoiledInventory and order meat and poultry up to four times per weekPerform mandated inventory checks dailyChange physical price stickers and post sales as neededDispose of empty packages in trash bins, compacter, compost bin, or cardboard baler as appropriateAssist guests locating items in the store or back stock when needed

Provide formulas for ink manufacturing based on customer requirementsMatch color requests using water based, solvent, or paste based inks to customer dictated standards by weighing components accurately to 0.01 oz.Gathered and maintained a supply of color bases and chemical additives to be used in color matchesCreated quality standards and store formulas in SAP for inks to be produced in house or at a customer locationFollowed company and ISO procedures to ensure reproducible quality through production to the end customerOn the team to do annual physical inventory of the production area of the plant

Assist customers in finding a wine, liquor, or beer that satisfies their taste and budgetBalance drawers against daily receipts, prepare and make depositsCheck in deliveries and distribute inventory to the appropriate store areasDecide on placement products to maximize salesManage time to accomplish business needs while still providing customer support

Analyzed sales, purchase, and pricing trends and created a plan to increase profit on key items up to 5%Curated the selection of items in the craft beer section of the storePrepare orders based on inventory need and budgetary constraintsOrganize staff to accomplish tasks that need to be done on a daily basisRun the NJ lottery terminal to sell and redeem tickets

• Run Magic: The Gathering tournaments involving 20 to 1000 participants.• Organize and oversee a staff of 3 to 25 judges and administrative personnel.• Contact vendors to be at events to buy and sell merchandise.• Coordinate with site representative to ensure proper equipment and set-up before and during the event.• Report tournament results to the tournament sponsor in a timely fashion.• Fill out a worksheet in Excel to track income and expenses for each event.

Create, modify and maintain copper and fiber networks for voice and data communications by working with customers, technicians while obeying applicable laws and budgetary constraints.• Assisted field technicians with problem installations and repair tickets by providing other acceptable facilities or issuing work orders to make them available within 24 hours.• Surpassed the missed order average of 1.0 per day with a 0.2 in 2007 and on pace for a 0.15 for 2008.• Worked with customers, builders, field foremen and other engineers to ensure installation of proper facilities in a timely fashion.• Visited sites and took necessary field notes to produce Engineering Work Orders for copper, fiber and FTTP facilities to be completed by the Construction group• Worked in the IDDS and ICGS systems to create Engineering Work Orders within the ongoing digital record.• Confirmed FiOS availability or provided an estimated time of availability for address that had inquired about the service within three business days

• Prepare Engineering Work Orders based on an Engineer’s notes for jobs to be completed in the field.• Collect print and create a report of completed jobs to be posted by outside vendors. Answer question from vendors involving sent prints.• Created and updated an Excel spreadsheet to track the status of jobs sent to vendor for posting.• Transfer newly posted plats into our system, transferring pre-posting information where necessary.• Answered discrepancy questions from vendors in regards to errors in the plats for areas being converted to the IDDS system.• Traveled to other offices to research and answer over 100 outstanding discrepancies in multiple Central Offices.