Mervyn O'Connell Email & Phone Number

Netherlands

Australia (Oct-Mar) & Netherlands (Apr - Sept)

Melbourne, Victoria, Australia

Focus shifts toward value generation through two major initiatives: - Led an International insights project. Integrated data from 14 business systems across the EMEA and APAC regions to deliver a daily snapshot of International business performance. - Created a process using artificial intelligence and Microsoft Power Apps to ingest data from customer purchase orders (in PDF format) and automatically create a sales order in Australia’s ERP, greatly improving order entry productivity.Major success: Adjusting how success for our order entry team is measured, from order throughput to order quality. Automating the process fundamentally adjusted the team's metric for success.

Blackburn, Victoria, Australia

Lead a boutique informatics team & formalized Community of Practise (COP):- Partner with SVP on crisis management & pulse dashboards during the early days of the pandemic.- Coordinate local & global teams. Aid decision-makers in our path toward operational stability - Lead a small team of engineers to integrate all APAC ERPs into our global data warehouse.- Rolled out standardized APAC reporting, refreshing nightly- Formalized our Community of Practice (COP) through formal training and weekly lunch & learning sessionsMajor success: End of year COP wrap-up video, where analysts demoed their process improvements and scalable insights for business leaders and their peers. I established a change in behavior, for the better

Blackburn, Victoria, Australia

Technically focused role with user training.- Review of six BI tools across four vendors & lack of available internal support after M&A. - Architected a full-stack BI re-platform to a single manageable Microsoft BI stack. - Stakeholder & Project management. A small team of contractors was hired to assist. - Consolidation of buried logic in various systems & systematic review with SMEs & stakeholders - Emphasis on training end-users on the use of self-service tools.- Immediately post M&A migration, my team rolled into an ERP consolidation project. 4 businesses, 3 ERPs to 1 go forward solution. Achieved in under 3months

Blackburn, Victoria

One man Business Intelligence team servicing Finance and Sales. - Process documentation, reporting, some advanced analytics, automation & data literacy advocation. - Reduce ongoing maintenance through the empowerment of my team with data best practices. Teach a team to fish.....- System integration ERPs (Infor & Pronto), CRM (Salesforce), and SIOP (Demand Solutions)M&A in 2018, the Gainsborough division of the GWA Group was incorporated into Allegion.

Telco & Mobile

• Generate insightful information and visualisations utilising internal and external data sources.• Specialise in finance/billing processes, UAT/production environment patches, credit risk and reporting on identified trends. • Analysis of acquired business units with an aim of consolidating practises and procedures.• Gain familiarity with newly acquired technologies, utilise knowledge gained to propose innovative enhancements and solutions within UPC.• Procedure analysis with a view of improving efficiency and effectiveness through process mapping and automation of manual tasks and reports.

Houses Of The Oireachtas

Assist VIP officials with IT related tasks and government projects. • Communicate proposals efficiently and effectively to a wide range of audiences. • Rapidly assess potential issues, proposing workarounds and solutions in a timely manner.• Project involvement from proposal to finish while documenting all new and improved processes. • Installation, configuration and administration of asset tracking system • Asset tracking administrator of mobile, peripheral and infrastructure hardware• Configuration of network switches, computer update and patch deployments in accordance with company and vendor policies.

• Provide service-desk based support through telephone, email and walk up. • Ability to communicate complex technical information to users with varying levels of computer experience.• Manage 1300 workstations and printing facilities. • Demonstrate experience and familiarity with a variety of PC hardware and software, including entire pc refurbishment.

Business Information Systems, Health Information Systems Research Centre

Predictive Analytics Platform Project goal: Redesign a commercial predictive analytics platform to facilitate multi user operation and visualizations, while maintaining core patented functionality.• Analysis of legacy system & conceptualised back end functionality in preparation for system overhaul.• Architecte robust multi-user web service environment upon FORTRAN analytics engine.• Managed stakeholders, oversaw development and tested new platform throughout project lifecycle.Health Information Systems Research CentreProject goal: Investigation of electronic Early Warning Systems (eEWS) and their application in real world medical settings.• Examining the impact of Body Area Network wireless sensors vs traditional data collection methods.• Contribute to research papers in the area of clinical decision making and factors that influence decisional outcomes.• Investigate intercommunication between carers and patients and the role EWS plays in current hospital practices.• Assess decision support systems and their impact in clinical settings.

Identified a niche in the computer repair market in the area surrounding the university campus. Isolated the most common problems experienced by students and established a brand built on reliability and competitive pricing. As co-founder and propitiator, my duties ranged from:• Successful implementation of a Social Media Strategy • Inventory management• Training of new hires• Customer Support • Hands on Computer & Laptop RepairCork Student Laptop Repair, now run under new ownership offering free evaluation and urgent same day laptop repair service, technical support, data recovery, and virus removal.

Undertook a range of technical projects, including process automation & systems migration. • Responsible for monitoring of build servers, updates & running of build scripts. • Developed & implemented new test scripts using .NET technologies, migrated from PERL based system. • Maintained internal sites & supported over 150 developers with the development of tools & automation of manual processes.