Meryl Lim Email & Phone Number

Singapore

Singapore

Singapore

(Laid off due to company acquisition)• Activate and onboard customers who purchased light edition of Whispir, in addition to running dedicated product training sessions to address business needs• Proactively streamline internal team resources and create new materials to support day-to-day work, such as revamping the team’s kick-off deck, client training deck, training agenda templates, walkthrough of Whispir’s new product version, and internal Wiki pages (knowledge base)

Singapore

(Laid off due to company restructuring)• Play a critical role in customer success by acting as the client’s partner from pre-sale, through post-sale to project delivery• Gather requirements through kick-off calls to align clients’ business objectives with product capabilities, achieving value with a successful and measurable account and product strategy• Onboard clients and their stakeholders through dedicated product trainings, webinars and tailored communication strategy to… Show more (Laid off due to company restructuring)• Play a critical role in customer success by acting as the client’s partner from pre-sale, through post-sale to project delivery• Gather requirements through kick-off calls to align clients’ business objectives with product capabilities, achieving value with a successful and measurable account and product strategy• Onboard clients and their stakeholders through dedicated product trainings, webinars and tailored communication strategy to accelerate user adoption, usage and engagement• Guide clients to make the most of the product to achieve their short- and long-term goals, including demo calls, and introducing new feature releases and updates in the product roadmap• Support clients in identifying monetisation opportunities with the product• Ensure operational efficiency by raising bug tickets and working with Product team to resolve technical issues for clients in a timely manner• Analyze and evaluate data post-project to provide insights on product strategy, identifying growth opportunities for future projects and measuring CSAT for customer retention• Gather and weigh user feedback on an ongoing basis to suggest improvements and feature developments in the product roadmap• Support Sales team in contract renewal operations and discussions• Equipped with a product mindset, knowledge of API and native integrations with the product• Consolidate CSM workflow for the team, templates and guides to help the team scale• Create a monthly product updates newsletter for APAC clients to facilitate account engagement and strategy• Support team in transition from Monday.com project management tool to new customer success tool, Gainsight Show less

Singapore

• Lead the project management for innovation programmes of key accounts from end-to-end• Drive customer success through conducting platform trainings and acting as a trusted advisor for clients to accelerate customer adoption, engagement and growth, enabling their digital transformations and bringing them business value• Design new and improve existing processes and templates, using Asana as a tool to drive automation and operational efficiency, and to help the team scale• Build… Show more • Lead the project management for innovation programmes of key accounts from end-to-end• Drive customer success through conducting platform trainings and acting as a trusted advisor for clients to accelerate customer adoption, engagement and growth, enabling their digital transformations and bringing them business value• Design new and improve existing processes and templates, using Asana as a tool to drive automation and operational efficiency, and to help the team scale• Build dedicated platforms for clients' innovation programmes with HTML, CSS and Bootstrap• Actively engage internal and external stakeholders/communities to drive the success of the project on scope, time, cost, quality, resources, communication, and risk• Build project reports with data visualization for clients on Google Data Studio• Plan and drive the success of pitching events (online and offline) Show less

Singapore

Established in 2017, Startup SG was created to showcase Singapore’s vibrant startup ecosystem both locally and overseas. It represents the shared interests of the startup community and unifies efforts to support the ecosystem under its various initiatives and programmes. With Startup SG, startups and ecosystem partners can more easily discover and access available avenues of support.

Singapore

(In addition to the existing scope of Executive, Human Resources)• Proactively streamline the HR budgeting tool linked to internal Finance system, reducing input-output time significantly• Successfully launch HR Data Analytics module in HR portal, building dashboards and data visualization for decision-making• Drive end-to-end performance management and employee appraisal processes, including piloting Objectives & Key Results (OKRs)• Drive employee engagement initiatives to… Show more (In addition to the existing scope of Executive, Human Resources)• Proactively streamline the HR budgeting tool linked to internal Finance system, reducing input-output time significantly• Successfully launch HR Data Analytics module in HR portal, building dashboards and data visualization for decision-making• Drive end-to-end performance management and employee appraisal processes, including piloting Objectives & Key Results (OKRs)• Drive employee engagement initiatives to enhance employee experience• Launch Allianz’s new Group Strategy & Purpose• Proactively support in the HR processes and systems setup in the creation of Allianz’s four new legal Allianz entities in Singapore• Support in career development discussions and follow-up plans Show less

Singapore

• Partner closely with the business, senior leadership and regional HR COEs by being the first point-of-contact for >150 APAC employees• Manage end-to-end onboarding of all new joiners including weekly orientation, one-to-one sit-down chats, relocation and systems setup• Manage offboarding of exiting employees including exit interviews and administrative matters• Drive all HR administrative matters such as issuing employment certification letters, visa letters, handling… Show more • Partner closely with the business, senior leadership and regional HR COEs by being the first point-of-contact for >150 APAC employees• Manage end-to-end onboarding of all new joiners including weekly orientation, one-to-one sit-down chats, relocation and systems setup• Manage offboarding of exiting employees including exit interviews and administrative matters• Drive all HR administrative matters such as issuing employment certification letters, visa letters, handling MOM-related reporting and EP/SP matters• Manage payroll and benefits administration on a day-to-day basis• Support recruitment function to hire business' critical roles• Conduct end-to-end HR budgeting and forecasting of employee costs• Project management of HR Transformation to drive improvements in and streamlining of critical people processes and systems with Accenture Show less

Singapore

KPMG Advisory professionals work with you to cut through the complexity of today’s rapidly changing marketplace. We leverage the knowledge and skills across our global network of firms to develop practical recommendations designed to help you work smarter, grow faster and compete stronger. We are trusted advisors to the world’s organizations. They choose us because we are known for our talented people, technical expertise, deep industry insights and our ability to get the job done.•… Show more KPMG Advisory professionals work with you to cut through the complexity of today’s rapidly changing marketplace. We leverage the knowledge and skills across our global network of firms to develop practical recommendations designed to help you work smarter, grow faster and compete stronger. We are trusted advisors to the world’s organizations. They choose us because we are known for our talented people, technical expertise, deep industry insights and our ability to get the job done.• Drive end-to-end recruitment for KPMG’s Advisory vertical, hiring for roles in Strategy, Consulting, Deal Advisory, and Digital• Fill all open roles with prior significant backlog in niche areas like Cyber Security Consulting and Digital Enablement through active sourcing and building a talent pipeline from LinkedIn, JobStreet and government-led programmes eg. IMDA CSAT programme Show less

Singapore

• Drive end-to-end recruitment for the Campus team, including the offer, placement and engagement of >150 interns across Accenture• Successfully plan, execute and deliver Accenture’s inaugural open-house event, attracting >300 undergraduates• Design, develop and implement other campus recruitment initiatives like career fairs, and speed networking and partner appreciation sessions

Singapore

• Successfully plan, manage and deliver the team’s key L&D projects such as launching the Advanced Diploma in Private Banking, organising IBF CACS Connect 2016 and the roll-out of a new LMS in the Dubai office• Manage end-to-end coordination of the bank’s training programmes and maintenance of training records in LMS• Facilitate employee engagement initiatives in the Singapore office

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

Activities and Societies: Youth Expedition Project 2015, Sustainable Enterprise Challenge 2015 (Semi-Finals), Inter Hall Games Netball.

Education record

Semester-long exchange in Ewha Womans University, Seoul, South Korea (Fall 2016) • Achieved basic proficiency in Korean

Gce 'A' Levels Certificate

Activities and Societies: Class Committee Member