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Maria Silva is listed as Manager at Veganook's, a company with 2 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Maria Silva.
Maria Silva previously worked as Manager at Raytheon Professional Services and Head of Operation & Customer Experience at Veganook'S. Maria Silva holds Master´S Level, Business Administration from Universidad Católica Andrés Bello.
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Operational & Customer Experience DirectorLead, develop, and design the business strategies in a high growth digital startup businessImplement Marketing and Sales project to improve P&LManage Customer Service, logistics, and Invoice team, focuses on Customer Satisfaction ( users and partners)Operation Business ManagerOperation performance responsible of contact center outsourced from Finance, FMCG, telecommunications and other sector in the Czech Rep & Central Europe.Audit, Internal Control and Risk ManagerPerform Internal Audit and Intervention Department, in order to reduce the risks associated with operations and safeguard the integrity of the company assets by ensuring the compliance with applicable regulations.Quality & Process Manager Design and implement KPI measures, systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement. Development and control of actions plan to improve of COV , P&L on projects with deviation related to budget.Customer Operation Performance ManagerManage and develop teams to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.Manage the implementation of new methods (COPC) and evaluate alternative business solutions and strategies.Business Operation Project ManagerImplementation of In- out mobile services to Movistar -Telefonica. Responsible for direct supervision, feedback, coaching and team of 2 Senior Supervisor, 23 operational supervisors (400 FTE). Assessment, diagnosis and monitoring of management of each service (management system), according to the parameters established in the contract with the client SLA.Specialties & Certifications: Avanced Program Agile and Scrum Project ManagementMicrosoft Power BI Data ManagementInternational Certification Lean Six Sigma Black Belt (ISSSP)Customer Operation Performance Center (COPC) Registered International Organization for Standarization (ISO) Auditor
Listed skills include Business Strategy, Management, Change Management, Strategy, and 18 others.
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A career timeline built from the work history available for this profile.
Barcelona Area, Spain
- Manage and support new implementation projects in learning services and training administration sector- Identified operational needs to achieve business objectives- Improve the operational processes, implement continuous improvement actions in recruitment Process, planning, and control (Reporting) and quality strategies initiatives- Develop and provide.
Barcelona Area, Spain
- Lead, develop, and design the business strategies in a high growth digital startup business- Implement Marketing and Sales project to improve revenues - Lead and manage Operation Customer Service, logistics, and Administration team- Define and develop the measurement process to ensure the high performance
Bangkok Metropolitan Area, Thailand
- Diagnosed and identified opportunities to improve HR processes.- Developed and implemented core processes: potential identification, succession planning,development, and performance management.- Defined KPIs and automatized tracking.- Designed and implemented Mentoring and Coaching Programs.- Applied DMAIC (Six Sigma methodology) to improve the critical.
Czech Republic
- Responsible for commercial and operation performance of centres outsourced from banks, tourism, travel industry, FMCG and other sector in the Czech Republic and Central Europe (Bravo fly, Ceska Sporitelna, Home Credit, Renault, Mbank, City Bank, Tesco). - Managed and led multichannel division which represents 50% revenues of the company and operates in 3.
Czech Republic
- Led Internal Audit and Intervention Department, reporting to EMEA Audit, Internal Control and Risk Management Director. - Accountable for risk reduction and compliance with applicable regulations. - Accountable for audit reports and risk mapping, prioritizing control vendor payments and authorization of outflows. - Development of "Anomaly Reports" (Non.
Czech Republic
- Managed and advised the leaders for the implementation of transversal quality projects in the Czech Republic reporting to EMEA Regional Director. - Advised and supported Business Operation Management team, focus on improvement of company’s KPIs (Quality, Sales, Time, Satisfaction and others). - Designed a comprehensive system to simplify HR recruitment.
Czech Republic
- Managed and advised teams developing new operation plans, policies and procedures. - Managed the implementation of new methods (Customer Operation Performance Centre – COPC) and evaluated alternative business solutions and sales strategies. - Controlled and managed financial indicators to increase revenue and profitability. - Supported the achievement of.
Venezuela - South America
- Implementation of in-out mobile services to Movistar -Telefonica. - Responsible for direct supervision, feedback, coaching and team of 2 Senior Supervisors, 23 operational supervisors (400 FTE). - Assessment, diagnosis, monitoring and management of each service (management system), according to the parameters established in the contract with the client.
Venezuela - South America
- Supervised customer care and back office processes of the Department of Commerce consulting affiliates, including: food production quotas, line consultation recipients of telephone service card transactions and food vouchers, information area (Production and Distribution). - Implemented the first in-house operation center and improved service level.
Venezuela - South America
- Integrated telephone banking services, Department of Credit Card Authorization, client VIP area, retail banking services, Department of Locks and Preventing Fraud, Collection Services, marketing of insurance policies, cross-selling, up-selling, electronic and retention transactions. - Managed new software development and supported transaction process.
Quick answers generated from the profile data available on this page.
Maria Silva works for Veganook's.
Maria Silva is listed as Manager at Veganook's.
Maria Silva is based in Barcelona, Catalonia, Spain while working with Veganook's.
Maria Silva has worked for Raytheon Professional Services, Veganook'S, Ek-Chai Thailand/ Logistics, Atento Czech Republic, and Atento.
You can use AeroLeads to view verified contact signals for Maria Silva at Veganook's, including work email, phone, and LinkedIn data when available.
Maria Silva holds Master´S Level, Business Administration from Universidad Católica Andrés Bello.
Maria Silva is listed with skills including Business Strategy, Management, Change Management, Strategy, Team Leadership, Operations Management, Performance Management, and Negotiation.
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