- Project Manager on a full stack software development team, supporting the Student Financial Services division of Liberty University. - Plan and coordinate the execution of projects with high business impact and significant risk, including the development and enhancement of key full stack applications for the university. - Act as liaison between team members and stakeholders leveraging technical writing and interpersonal communication skills. - Collaborate with internal and third party development teams on key product integrations.

- Project Manager on a front-end web development team supporting 20+ departments throughout Liberty University. - Facilitated the planning, execution and closure of projects including the creation of new websites for university departments, the migration of existing sites from one web platform to another, and the creation of custom web applications. - Established relationships with customer groups and served as the liaison between the development teams and stakeholders. -Allocated resources across multiple projects and prioritized competing requests according to the needs of the business.

- Troubleshoot and resolve tuition assessment issues as first point of contact for tuition assessment for Liberty’s 100,000 students- Created and maintain monthly error statistics reporting for the Student Accounts Department- Audit, draft, and communicate Student Accounts policy and ensure compliance to policy- Maintain the Student Accounts Manual which houses all student accounts policy and procedure in Microsoft SharePoint - Oversee and maintain over 60 reports to review for accuracy and quality of Student Account’s transactions/interactions (includes review of contact center staff and processing staff)- Supervise a team of fourteen remote and on-site Compliance Analysts and meet one-on-one monthly to work on personal and professional development

- Acted as the liaison between the Financial Aid department and Student Accounts Department- Fielded a high volume of questions daily- Acted as the point of contact for all Liberty students who declared bankruptcy (including the filing of all necessary forms)- Worked in Ellucian Banner daily applying and/or adjusting student accounts transactions

- Provided exceptional customer service and collected receivables- Reviewed and explained student’s accounts/balances- Worked with students directly to quickly and effectively resolve any student accounts related problems they encountered- Interacted with Ellucian Banner daily, posting transactions, reviewing balances, and applying/adjusting fees.

- Ran sales floor as key holding leader- Acted as a liaison between corporate and customer- Responsible for balancing cash drawers and handling deposits- Trained new teammates and leaders- Provided excellent and individualized customer service- Became a trained denim specialist