Meshwa Patel Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

•Provide on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).•Respond to all requests/escalations in an appropriate and courteous manner.•Accurately document all requests by logging them in the Firm’s ticketing system.•Assess and resolve all requests for support based on urgency, type of problem and available support staff.•Apply problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.•Monitor and follow up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.•Troubleshoot and diagnose hardware and software problems on systems and arranges for external service calls or repairs as required.•Maintain, assign and log loaner equipment. Review returned equipment and clean files or programs as appropriate, and installs new software as required.•Along with other members of the Information Technology team, participate in technical workstation support and system implementations and rollouts.

• Processed all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS program.• Assisted customers with the bagging and loading of their merchandise.• Promoted company sponsored program, i.e., credit card service, protection plan and charity initiatives.• Greeted and assisted all the customers with a warm friendly smile and provided professional service.• Ensured safe work practices, register security and clean workspace.

Toronto, Ontario, Canada

• Provided level 2 IT support and services to end users in scope (headquarters office, warehouse, and remote), and ensured all the tickets are documented accurately with SAP CRM ticketing system.• Supported all IT infrastructure including mobile devices, LAN connectivity, network printers, and Cisco Jabber.• Re - OSD, configured, updated BIOS/firmware, installed, troubleshooted, and maintained end users’ desktop and laptops.• Diagnosed and resolved technical hardware and software issues, and escalated situations requiring urgent attention.• Administered and managed users and groups account access in Active Directory Domain.• Assisted end users with security related incidents, performed virus scans and addressed issues to Global Security team.• Supported the IT onboarding process of new employees, including providing access and familiarization to technology.• Remotely helped new users with setting up Cisco AnyConnect VPN with OKTA verify setup.• Assisted in the management of the company’s leased assets, inventory tracking in IBM Control Desk (ICD) and supported the replacement/installation when necessary.• Compiled, maintained, and kept up to date documentation on all areas of responsibilities.• Prepared IT termination checklist based on defined procedures to ensure a pleasant experience for all involved.• Adhered to all corporate best practices and ensured compliance with company’s IT standards.

• Handled high volume inbound and outbound calls through salesforce for multiple lottery and charity organizations while providing excellent customer service standards.• Provided exceptional camping reservation, cancellation, and modification service for BC provincial parks.• Took customers personal details and accurately entered them in company’s system for records.• Actively listened to customer and provided any additional offers and services to enhance the sales.

• Supported the academic development of students by assisting them in understanding key concepts.• Kept accurate records of all tutoring appointments in a personal logbook and submitted these records to the supervisor in a timely fashion.

• Welcomed customers, helped them to locate items, and answered phone calls for stock checks.• Accepted payments, ensured all prices and quantities were accurate, operated scanners and POS.• Processed refunds, exchanges, and resolved complaints.

North York

• Made great sandwiches by coordinating with the team during busy hours.• Controlled cash register with POS and kept the store clean and hygienic.• Maintained high standards of customer service and safety standards.• Provided customer service over the phone for catering orders.