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København Og Omegn

Denmark

- Leading the global service organization of +250 employees in China, Vietnam, Europe and NA, reporting to COO in NA. Member of Senior Leadership Team• Teams: ERP Integration, Mapping, Trading Partner Services and global sourcing teams in China and Vietnam- Post-merger integration activities of global service organization, after the acquisition of an equal size competitor. • Analyzing the process and work methods of 5 acquired businesses• Defined and gained approval for new delivery model across all businesses• Enabled new process design and roles with department leads• Worked with HR for education/trainings program on capabilities needed in new roles• Facilitated change management plan and communication- Deliver on Global sourcing strategy and targets • Expanded service capacity with 50% in 6 months for selected service areas • Align capacity and resource planning with regional delivery and sales teams, • Cpacity and projects metrics and reporting- Setting up and leading new business Vertical within Automotive industry• Client Steerco participation and Stakeholder management, Presales client engagements.• Cross functional alignment on processes, capabilities and collaboration• Establish functions and leadership for PMO, Implementation, Pre- sales/implementation and support

Copenhagen

• Leading Professional Service and Support Team of 50 employees and reporting to Nordic CEOMember of Nordic and European Management team and Global Services Leadership team• Spearheaded strategic Customer Success initiative to transition towards an international and customer-focused profile, facilitating entry into the market of international enterprise business. The initiative include:­ - Mapping Customer journey­ - Established Client Advisory Board­ - Facilitating management workshops to gain Customer Success understanding throughout the business­ - Restructuring of Presales, Implementation and Support aligning with new operating model­ - Established NPS and Client satisfaction surveys­ - Client retention measurements and Health Dashboard ­ - Enabling cross departmental workshops for knowledge sharing and implementation­ - Collaborated with Marketing on marketing and branding material­ - Developed new employee training and education program with HR• Engagement in presales activities and customer advisory for enterprise customers • Stakeholder Management - engaging with stakeholders at all organizational level• Expanded Project Management Office, setting up business capacity forecasting and planning, and established project methodology, risk assessment and metrics. • P&L for Professional Services

Copenhagen Area, Denmark

- Leading Professional Services team of 25 IT consultants and project managers, reporting to Nordic CEO- Member of the Nordic Management team- Establish and maintain strong relationships with clients. Understand client requirements, manage expectations, and ensure customer satisfaction throughout the project lifecycle.- Engage and manage stakeholders ex. clients, vendors and partners. - Identify opportunities to improve delivery processes, methodology and tools, implementing best practices and standardize processes.- Collaborate and communication with finance and commercial teams to monitor project financials, including budgeting, forecasting, and cost control. Ensure profitability and adherence to financial targets.-P&L Professional Services

Copenhagen Area, Denmark

- Managing a team of 5 Project managers reporting to the VP of Professional Services- Define project management framework- Defining and reporting on KPIs; monitoring project deliverables against benchmarks and client expectations- Oversee project planning, execution, resource management and delivery, ensuring adherence to timelines, budgets, project risks and quality standards.

Copenhagen Area, Denmark

Copenhagen Metropolitan Area

Luxembourg

Cand.Merc, Økonomisk Markedsføring

Master Of Business Administration (Mba), Strategy And Marketing