Nomey is a New Zealand financial comparison website that helps Kiwis become more financially savvy and get the most out of their money. Our innovative approach offers greater value and acquisition efficiency to credit providers and borrowers than other comparison sites. We provide options from providers that best match each customer based on their personal situation, making it easy for them to take control of their money and be better off. My role is to bring together the smartest people, with the best ideas and get out of the way so they can be brilliant.

Happy Prime is a New Zealand risk, data management and data analytics consultancy, helping New Zealand businesses and professionals improve their risk management frameworks and identify opportunities through data driven decisioning.I lead the team, develop our strategic direction, oversee day-to-day operations and provide hands-on consulting; specialising in risk frameworks, credit risk portfolio management, capital and provision optimisation. I also author and lead our credit risk and compliance training courses. Key achievements• Developed several risk management training courses, targeted to improve the capability and understanding of teams working in and with risk functions. One of our first courses: ‘CR101: Chasing Shadow – An Introduction to Credit Risk Management’ is now a core pillar in our objectives.• Partnered with credit bureaux to support customers moving to comprehensive credit reporting frameworks.• Developed models and frameworks for IFRS9 for a New Zealand bank. • Established the Financial Crime Industry Forum on behalf of a client.• Continued support to the Retail Credit Association of New Zealand to develop and enhance comprehensive credit reporting.• Continued promotion and expansion of new technology and methods in risk management, including open banking, comprehensive credit reporting and conduct risk.

The Warehouse Group Financial Services was a division of the Warehouse Group, providing consumer credit cards and insurance through The Warehouse brand and distribution channels.As Chief Risk Officer I led a team of risk professionals; managing credit card, personal loan and in-store finance risk. I was also accountable for the data strategy and analytics functions, as well as all risk functions, including credit card risk management, credit assessment, fraud management, operational risk, collections and recoveries. Key achievements• Part of the leadership team that designed and launched Group’s new financial services brand and related products and services into the New Zealand market.• Led the development of new frameworks and policies for risk management including the introduction of the operational risk’s three lines of defence: statistical, credit risk and fraud management.• Led a number of successful technology implementations that resulted in a full suite of customer management and risk tools deployed.

ASB Bank is a bank owned by Commonwealth Bank of Australia (CBA), offering mortgage, KiwiSaver, foreign exchange, loans, insurance, credit cards, accounts, and business & investment products.I initially ran a program of retail credit risk transformation initiatives which eventually led to creating and leading ASB’s Retail Analytics function within Credit Risk Management. There, I led a brilliant team looking after retail credit risk portfolios for the bank, which included providing retail risk consultancy to business owners. I also developed and implemented credit scoring models and associated lending strategies within the bank’s model and credit framework.Key achievements • Embedded statistical portfolio management into ASB with an improved framework for scorecards, reporting, governance and policy. • Restructured and added new capability to better support the needs of internal customers, including modelling, collections strategy and fraud capability.• Rebuilt valuation processes and strategies which ensured more accurate assessment and better customer service. • Successfully implemented improved risk governance frameworks.• Implemented a new collections & recovery infrastructure.• Team leadership: Invested in people and training, and implemented talent management and succession planning. Team size increased from 3 to 20 FTE and we achieved a world-class staff engagement score.

The Commonwealth Bank of Australia (CBA) is an Australian multinational bank, providing retail, business and institutional banking products and services. I was responsible for team leadership and supporting parts of the group that required credit risk advice and model development. Key achievements:• Implemented new statistical techniques and models to improve the management of credit risk within retail portfolios, including new scorecards, reporting, governance and refined policy.• Consulted on new origination decisioning infrastructure and took a lead role with vendor requirements setting. • Completion of ASB retail portfolios credit risk factors and associated documentation as required for BASEL 2 Advanced IRB accreditation.

I started with Tesco Personal Finance (which later became Tesco Bank) as a Credit Card Analyst. The company was small at the time and starting to grow their market share, so I was involved in several initiatives, from developing the product offering and core functionality, to looking at insights and profiling our customers for product and marketing areas. Later, I moved into credit risk (my first credit risk role), looking after the personal loans portfolio.