Meyer Goldstein Email & Phone Number

United States

New York City Metropolitan Area

New York City Metropolitan Area

Account management, delivery and revenue responsibility of SmartCare program; Managed delivery via Agile Scrum and Waterfall methodologies, application deployment, performance monitoring, continuous improvement and technical support of automated self-service speech IVR and mobile application solutions in a hosted environment. Worked with Operations and customer technical teams to manage telephony and other resource requirements in support of hosted IVR solutions. Worked with Helpdesk and… Show more Account management, delivery and revenue responsibility of SmartCare program; Managed delivery via Agile Scrum and Waterfall methodologies, application deployment, performance monitoring, continuous improvement and technical support of automated self-service speech IVR and mobile application solutions in a hosted environment. Worked with Operations and customer technical teams to manage telephony and other resource requirements in support of hosted IVR solutions. Worked with Helpdesk and EOC/NOC services to provide optimal application monitoring and customer support services. Show less

Bridgewater, Nj

Account management, delivery and revenue responsibility of SmartCare program. Managed a team consisting of Account Director, UX designer and QA resources for the project management via Agile Scrum and Waterfall methodologies, application deployment, performance monitoring, continuous improvement and technical support of automated self-service speech IVR and mobile application solutions in a hosted environment. Worked with Operations and customer technical teams in order to manage telephony and… Show more Account management, delivery and revenue responsibility of SmartCare program. Managed a team consisting of Account Director, UX designer and QA resources for the project management via Agile Scrum and Waterfall methodologies, application deployment, performance monitoring, continuous improvement and technical support of automated self-service speech IVR and mobile application solutions in a hosted environment. Worked with Operations and customer technical teams in order to manage telephony and other resource requirements in support of hosted IVR solutions. Also worked with Helpdesk and EOC/NOC services to provide optimal application monitoring and customer support services. Show less

New York, Ny

Responsibility for SmartCare speech IVR program. Managed a team of technical account managers, UX designers and QA for the project management, delivery, performance monitoring, continuous improvement and technical customer support of automated self-service speech IVR application products. Introduced successful process improvements resulting in faster times for application readiness in production. Worked with Operations and customers teams in order to manage telephony and other resource… Show more Responsibility for SmartCare speech IVR program. Managed a team of technical account managers, UX designers and QA for the project management, delivery, performance monitoring, continuous improvement and technical customer support of automated self-service speech IVR application products. Introduced successful process improvements resulting in faster times for application readiness in production. Worked with Operations and customers teams in order to manage telephony and other resource requirements in support of hosted IVR solutions. Also worked with NOC services to provide optimal application monitoring and customer support services. Show less

Responsible for iWay product management and delivery across all platforms (PC, mid-range and mainframe). Worked with Sales, Engineering and Customer Support teams to create and maintain an iWay product road map and release schedule in support of 200+ customers. Also, managed a team of Product Managers and QA in the delivery of these products and release schedule. Team activities included: Project and release management; support of Engineering and QA for requirements definition, product testing… Show more Responsible for iWay product management and delivery across all platforms (PC, mid-range and mainframe). Worked with Sales, Engineering and Customer Support teams to create and maintain an iWay product road map and release schedule in support of 200+ customers. Also, managed a team of Product Managers and QA in the delivery of these products and release schedule. Team activities included: Project and release management; support of Engineering and QA for requirements definition, product testing and troubleshooting; creation of end-user documentation; technical support and training of domestic and international Sales and Customer Support teams; product demonstrations and presentations to customers and partners; and participation at technical symposiums. Supported Sales organization to craft a solution architecture as needed for customer opportunity. Show less

Product Management team responsibility for the delivery of EDA/iWay middleware products across all iWay supported platforms (PC, mid-range and mainframe). Team activities included: project and release management; support of Engineering and QA teams for requirements definition, product testing and troubleshooting; creation of end-user documentation; technical support and training of domestic and international Sales and Customer Support teams; product demonstrations and presentations to customers… Show more Product Management team responsibility for the delivery of EDA/iWay middleware products across all iWay supported platforms (PC, mid-range and mainframe). Team activities included: project and release management; support of Engineering and QA teams for requirements definition, product testing and troubleshooting; creation of end-user documentation; technical support and training of domestic and international Sales and Customer Support teams; product demonstrations and presentations to customers and partners; and participation at technical symposiums. Supported Sales organization to craft a solution architecture as needed for customer opportunity. Show less

PM responsibility for the delivery of UNIX-based middleware products (EDA). Activities included: project and release management; support of Engineering and QA teams for requirements definition, product testing and troubleshooting; creation of end-user documentation; technical support and training of domestic and international Sales and Customer Support teams; product demonstrations and presentations to customers and partners; and participation at technical symposiums. Supported Sales… Show more PM responsibility for the delivery of UNIX-based middleware products (EDA). Activities included: project and release management; support of Engineering and QA teams for requirements definition, product testing and troubleshooting; creation of end-user documentation; technical support and training of domestic and international Sales and Customer Support teams; product demonstrations and presentations to customers and partners; and participation at technical symposiums. Supported Sales organization to craft a solution architecture as needed for customer opportunity. Show less