Started as First level support for IT service desk, taking calls from employees, writing tickets and doing basic troubleshooting. After a year I was promoted to second-level support taking harder and more complex cases and became first contact point for knowledge questions among service desk agents. Duties included: taking calls, writing up tickets, Support and problem troubleshooting for many common and company specific applications.I Also did application deployment… Show more Started as First level support for IT service desk, taking calls from employees, writing tickets and doing basic troubleshooting. After a year I was promoted to second-level support taking harder and more complex cases and became first contact point for knowledge questions among service desk agents. Duties included: taking calls, writing up tickets, Support and problem troubleshooting for many common and company specific applications.I Also did application deployment, investigating permission errors with shared Folder and sharepoint permissions, printer setup and troubleshooting as well as AD User account and security group creations and other back-end administration work in Windows server. Show less

Part-time Labourer. unloading containers of plastics, packing in bags and sealing them with plasticheat sealer before stacking on pallets.